Premier Inn Ashford Central hotel - Ashford

Lea P.

Have been coming to this hotel for years now due to its convenient location, comfortable beds and friendly and helpful staff who always greet you well and do their utmost to help you with whatever you need. A special thanks to Jacob down on the front desk for helping me out and being so kind and friendly- nothing is too much trouble. Not something that can be guaranteed in many places which is why I always stay here when I’m passing through

M G.

Staff and cleaning very good, bed very comfortable.||Room and building very tired.||Temperature in my room could not be reduced below 18 degrees and was constantly at 23 Deg resulting in difficulty sleeping and generally too hot. Windows in that part of building could not be opened so no possibility of any ventilation. So hot and clammy I was concerned about potential for legionella. ||Have stayed with premier inn at other locations and found them generally ok. Staff always very professional, beds always good.

J B.

A warm welcome was received upon arrival. Meals times and procedures were explained, as was parking (entering your number plate on a touch screen is required).

The room is really smart and staff have been extremely friendly and helpful.

I will most definitely stop here again.

John H.

This is a nice clean hotel with friendly, helpful staff. It’s about 15 minutes drive from the tunnel so very handy for that.|The main problem for me was the situation of the room. I booked an accessible room ant the room was fine but why do Premier Inn think that all people who have mobility issues use wheelchairs . |Our room was about 70 metres from reception, why do they think that disabled people can walk that far?|So if you have mobility issues be aware that you could have a long walk to your room

isabella C. S. B.

I come to this hotel regularly due to friendly, helpful staff, a spacious room, comfortable bed and great amenities. Sandra, the Manager, is lovely. The carpark is large and the adjacent "French Connection" pub restaurant is ideal. The breakfast is very filling and lots to choose from.

Rachel D.

I travel a lot for work so seen I am accustomed to 'acceptable' accommodation. ||Cons|- Arrived 6minutes before check in, told to wait despite room being ready. Understand it's policy but very odd it can't be at staff discretion |- Looks generally run down|- Smell upon entering room was mouldy, dusty. Came to a quick conclusion after seeing broken equipment in entrance hall and tape covering damage carpets walking to my room that asking to be moved wasn't going to make much difference |- Heating system holding on for dear life. The moving vent kept getting jammed and would intermittently click/ping which kept waking me throughout the night (freeze or have disturbed sleep - choices!)|- woken at 5am from people walking around in their room, walls very thin|- grout in bathroom needs refreshing, every tile has mould somewhere around it. |- general state of room, lamp switch button broken so have to balance the switch down to work. Vanity mirror light not working other side.||Pros|-Reception staff were chatty and polite|- good size room|- glad to had 2 options of pillows|- bedding in clean condition

James S.

Handy location, but that's where to good bit ends, arrived at 14.45 and was asked to pay £10 extra per room if we wanted to check in early before 3pm, So we waited. We went for dinner and went back at half 4pm and only one room out of our 2 was ready, Which I an hour and half after our check in time, Beds are comfy as normal, However shower was dirty and bathroom had no fan to get rid of the steam. Floors are very thin so could hear every footstep above.

David B.

Pretty standard PI. Unusual configuration means you have to walk quite a long way down lengthy corridors and up remote lifts to get to some of the rooms. They have started refurbishing some of the rooms. Plenty of parking. Food was available in another building across the road (didn't use this time). All the staff were helpful and friendly.