Premier Inn Farnborough West (Southwood) hotel - Farnborough

Ian L.

This morning was a bright crispy March morning and as a disabled person I thought this is the ideal time to go out on my disability scooter to the local Beefeater which is about one and a half miles away from where I live, traveling at a maximum of 4 miles per hour it takes approximately 20 minutes to get there. Upon arriving I was certainly ready for a full English breakfast, a rare treat for me and to warm up from the crisp but Sunny cold morning. When I stood at reception to get a table and I advised I was not staying at the hotel, to which the response was I'm sorry we only have one Chef on today so we're not taking in any walk-ins, I said I'm disabled and I've just traveled a long way and I'm cold I politely protested and the waitress said I'm sorry with a Blank Stare. I decided to walk away in disgust rather than trying to argue with this girl. I have no complaints about the breakfast there as it's usually very good but due to their non-consideration for a disabled person I don't think I'll be going back

Terry T.

The hotel boasts a number of appealing features that make it a comfortable choice for travelers seeking convenience and hospitality. However, it's worth noting that some areas feel a bit dated, reflecting a charm that's reminiscent of an earlier era of hospitality. While the aesthetic may not be the most modern, it still offers a warm and inviting atmosphere that many guests appreciate.||||Currently, there are ongoing renovations throughout the property, though the management has ensured that these works do not disrupt the guest experience. While it's unclear what specific renovations are being undertaken—perhaps upgrades to the lobby, room refreshes, or improvements to amenities—it's evident that efforts are being made to enhance the hotel’s offerings. Guests can rest assured that their comfort remains a priority, as the noise and dust typically associated with construction are being carefully managed to maintain a pleasant environment.||||In summary, while the hotel presents itself as a bit past its prime, the ongoing renovations signal a commitment to rejuvenating the space. The combination of established warmth and the promise of new enhancements creates a unique experience, allowing guests to enjoy their stay in a well-loved, albeit slightly worn, setting. As the work progresses, there's an exciting sense of anticipation for what this hotel could become in the near future.

Andrew J.

I've stayed at this hotel a few times due to the convenience of the airport for work. However over the past few weeks, whilst the staff are always friendly and polite, their hands are tied to the barebones rooms, basic level of quality/service and NO wifi.

Yes the rooms are clean and the breakfast ladies are lovely and courteous but you pay for that service as an extra. £125 a night for a room that was cold, no wifi, bedroom door didnt lock, come on... Your a two star hotel at best! very poor...

Jo I.

This is a good Premier inn, that has free parking. Staff friendly and efficient. Everything as you would expect from a premier inn. Great value for what you get. It doesn't have a lift, so if you have lots of luggage, request a ground floor room.

David J.

Good location for where I needed. Check in was simple. Room is very basic but acceptable for price. There were loud stomping noises from the upstairs room until 11pm and then from 5am-9am. Sounded like footsteps but did not sleep well at all even with earplugs in. Mentioned to reception the next morning but not much they could do to be fair. Good news is breakfast was great and staff extremely friendly and took time to explain everything they had to offer.

Stephen R.

The premier inn at the monkey puzzle Farnborough , I use it because of place and quality of service I've received over the years I've used it . The staff are unfailingly polite and efficient , approachable when something Has gone adrift . Always a pleasure to see the front of house staff .

Traveler36871534363

Calcium build up on kettle, black mold in corner of room. Missing lightbulbs, had to tune my telly. Check the shower head, it’s disgusting! For what I paid for one night it was a joke! Bed was comfy but everything else was awful. Paid £89 for one night as well, more fool me!

Alixe D.

A good location with plenty parking. Came for a work trip and unfortunately they were having unexpected construction! Working from 6AM-9PM was incredibly annoying as it was directly beneath my room and woke me up. Having to pay £5 for “ultimate” wifi which barely worked was annoying as this did affect my work. The restaurant was dull and closed when I did decide to eat there!