Premier Inn London Hanger Lane hotel - London

vanessahQ8200NW

We had an amazing experience at the Hanger Lane Premier Inn. The staff, Giaurav, Faiyaz and Rexi went above and beyond to accommodate my needs. (I can't eat after 6pm so they opened the kitchen early for us).|The room was spotless and comfortable, and the bed was incredibly cozy, perfect for a great night's sleep.|The location is perfect and this is our go to place when coming to London. Check-in was smooth, and the food was delicious and great value.|For quality, service and comfort Hanger Lane Premier Inn delivers it all.. Highly recommended and look forward to our next visit. Andie and Vee

dickh22

Rather disappointing hotel: not a modern Premier Inn as we expected: friendly but under-staffed, poor expensive continental breakfast, not clean bathroom, rooms not cleaned unless specifically requested, an ongoing renovation (which we were not told about during the booking). Small TV with poor BBC reception, horrible view on a dingy courtyard. Good soft bed and close to the Central Line.

Andie H.

This is a fantastic place stay. The tube station is just outside. Perfect for getting around. Staff are very friendly and welcoming. Rooms are always clean. The only little gripe is the parking. Not alot of it and i think is quite expensive, but that's maybe me being a bit of a scrooge 😂😂. Stayed here again 25,26,27 june 25. All rooms updated and air conditioned . Hotel manager went above and beyond and opened the kitchen early for us as my wife cannot eat after 6pm. Truly amazing. Thank you

Kieran G.

Stayed with family who went to Wembley . The staff where excellent, always around and very friendly and helpful. Nothing was too much. Felt the car park was secure and seemed to be plenty of spaces and reasonable price for London. And the breakfast was of a good standard.

Christopher L. B. L.

Handy location with easy access to the Underground, and the staff were all really pleasant and helpful. Parking was a great addition (£14 per 24 hours), just worth noting that if you leave, you’ll be charged again when you re-enter—it's in the small print on the sign! Breakfast had some great vegetarian options too, which was a lovely surprise. We’d definitely stay again.

miloszk899

I had one of the best experiences at a hotel ever and it was all due to one employee called Varsigan. The energy, vibes and happiness he brought was unmatched, it didn’t matter what mood I was in when I saw him, he was able to change the trajectory of my whole day. Any company would die for such an employee, I am pleasantly surprised and will recommend everyone to stay here.

eduardi715

I had a fantastic stay at this hotel they have clean rooms and convenient location . But what truly made the experience stand out was the exceptional service from all employee and especially Varsigan.||Everyone was professional, efficient, and genuinely welcoming. Varsigan went above and beyond at every turn.You can tell he takes pride in his work.Highly recommend this hotel

Dario F.

TL;DR: Premier Inn Hanger Lane in London offers poor service, inconsistent room cleaning, and a disappointing breakfast. Not recommended.

Review:
I chose to stay at Premier Inn Hanger Lane in London based on its positive reviews, but my experience was far from what those reviews promised. The hotel’s poor service and lack of basic amenities during my 8-day stay were deeply disappointing.

Room cleaning was inconsistent and required explicit requests each day. This policy was not communicated at check-in, and I only found out after returning on the first day to a room that had not been cleaned. On the second day, I finally received basic cleaning and amenities like shower gel, but for the first night, I had to go out and purchase soap just to take a shower. On the third day, despite requesting cleaning in advance, my room was still not serviced. When I approached the reception to ensure it wouldn’t happen again, the staff simply told me to report it “if it happened again” instead of taking steps to prevent the issue. The lack of attention to cleanliness was evident throughout the stay—mud stains on the carpet from the first day remained untouched, despite repeated requests for vacuuming.

Breakfast was underwhelming, offering a limited variety of items. There were very few pastries, minimal fruit options, and soy milk was the only non-dairy alternative. The hot food selection was basic, and the quality left much to be desired.

Customer service was disappointing across the board. Staff showed little concern for guest satisfaction and failed to provide clear communication about policies, such as the cleaning request system. When issues were raised, they often responded with indifference rather than a sincere effort to resolve them.

What surprised me the most was how misleading the reviews were. Based on those, I expected a much better experience, but the reality was entirely different. It makes me question how this hotel has managed to maintain such high ratings.

Overall, my experience at Premier Inn Hanger Lane did not meet even the most basic expectations for a comfortable stay. The constant need to chase after basic services, the indifference of the staff, and the lack of attention to cleanliness and guest satisfaction made this stay frustrating and unsatisfactory. For the price I paid, the value was incredibly poor. I would not recommend this hotel—or any Premier Inn location—and will not stay with this chain again.