Premier Inn Rainham (Kent) hotel - Gillingham

VickyG1982

I would have scored this higher if it had not been for our poor experience at breakfast.||||The room was clean and comfortable, the aircon was working well. The bed was comfortable and we had everything we needed. Only thing I would consider would to be change the plug sockets to have USB.||Hotel staff we spoke to seemed pleasant and helpful.||||On to the bad!||Breakfast was not a good experience, the only good part was the cooked breakfast.||||The coffee machine never worked.||They ran out of croissants/muffins||The fruit salad looked like it had been sat there hours||If you went for continental you would have been very disappointed!||The toilets were unclean and lacking toilet roll||The staff were very unprofessional, one member of staff sat at the entrance on the work phone complaint about work (unclear if this was to a work colleague/personal) but we could hear this from our seat. The other member of staff was talking very loudly to some diners she knew about sweating her tits off and other inappropriate comments.||There was hardly anyone in the restaurant and with 2 members of staff it wasn’t like they was rushed off their feet to address some of the issues.||||I would come back to the hotel but eat somewhere else. We have stayed at quite a few premier inns and this is the worst breakfast experience we have had.

yvetterZ9350XD

Fantastic staff in Reception and Restaurant next door. Very friendly and informative. Could not do enough for us.||Very very clean. Fantastic value for money. Breakfast was freshly cooked to order. No complaints at all.||This is the only place I would consider staying if we went up to visit the family again

Justas J.

Exceeded the expectations and the staff were great. The location perfectly suited my needs. Very clean and well organised. Thus far, best experience from all my stays at other Premier Inns. Could not fault this place at all and will for sure be back for when needed.

Frankie G.

This is my 3rd time staying at this Premier Inn and the service is amazing. Ross and everyone here are very friendly and accommodating. The beds are very comfortable, the location to the Rainham shopping center and railway station are a big plus, very convenient.

If you want to stay in the area I would definitely recommend this hotel.

chrishJ994GO

Stayed here on business, as have done plenty of times. |Nothing mentioned on check in but when went for breakfast at the pub next door which had been paid for (£10) was told it was continental only and nothing cooked available this week. |Obviously not the ladies fault she was just left to tell everyone.|They are very short staffed and have no Chef available to cook breakfast. Still happy to take the money and charge for it though at checkin at the hotel. (£10 for a yogurt and 2 slices of toast !!!)|Very poor and next time down will look to book somewhere else.

38jaynet

The walls in the bedroom and bathroom were dirty. Bed was very comfy & the shower was good. Breakfast at the beefeater was a real let down. My continental one was fine, I enjoyed it. My husband opted for the fried breakfast and waited 45 minutes from ordering to getting it. The beans were cold, the eggs were hard and it was swimming in grease. It cost £10.99 and he couldn't eat it.

georgiacO2984KP

Lovely Little hotel and very friendly staff. Abby on reception was extra helpful to my elderly mum and made her feel very welcome. Thankyou for the lovely stay and will be coming back. Hotel is near local restaurants and shops so great location for things to do.

Earthcare

I stayed here with family on the night Friday 7th March, paying £21.98 extra for two breakfasts on Saturday 8th March. When we arrived for breakfast we were told that the kitchen was out of order but we could get a refund from reception. So we walked down to Wetherspoons, had an excellent breakfast and when we checked out the manager promised to refund my credit card. I've chased twice since but still no refund.