Premier Inn Taunton East hotel - Taunton

Jonathan

As usual, this Premier Inn didn't let me down.
I have stayed in many Premier Inns or "Lenny Henry's" as we refer to them.
They are a no frills, good standard quality place to stay. Reasonable prices, usually a restaurant within the confines of the car park and conveniently located.
You know what to expect.

With regards to Taunton East, these points were confirmed.

I visited in a group of about 20 motorbikes. We had no problem parking. The receptionist, aware of our arrival, booked us in very efficiently.The rooms were of the usual good standard. We ate at the BeefEater next door and had a great night's sleep.
No complaints from anyone.

861tobyc

Very nice hotel. Little old and outdated but also very pleasant. Staff all great and very friendly. Reception team could not do enough for us. Excellent service. I thought the towels were very soft and fluffy. I do live a soft towel. Food next door at beefeater was very nice too.

Quest17605333200

Stayed for an overnight business meeting. Lots of parking just removed to pop ur reg number in the machine in reception. No Air Con but website does state this. Had a fan which was ok but next time I’d prob find a hotel with AC with this heatwave. Staff were really helpful.

Safari41213832051

Stayed recently for a friends wedding booked an early check in and got there for the 2 rooms to be ready for us. As it was hot the reception knew we were staying for a wedding and managed to find extra fans for the rooms and got some ice from the restaurant for our “getting ready drinks” thanks to all the staff for a lovely stay

mumablueg

Honestly we cannot say anything good about our stay. This hotel is not representative of the premier inn we have come to know and love. We've never seen anything like this before, from the beds made by 10 year olds, litter in the bin, carpets definitely not hoovered, an unbelievable amount of hairs in the bathroom, paint peeling on the walls, spiders nesting in the top of the window box, water staining on the cups which look like they've been used, and just wiped over, and the room just generally really really tired and shabby. When we asked if we could switch rooms, we were told that the hotel is full. No apology, just a very shy girl who couldn't help.

J D.

We’ve stayed at many Premier Inn locations over the years and usually find them to offer great value — they’re typically clean, quiet, and comfortable. Unfortunately, our experience at the Taunton East location didn’t quite live up to that standard.

There were a few maintenance issues in our room: one of the lights wasn’t working, the TV remote had dead batteries, and there was a stain on the headboard. More concerning was the mould on the bathroom ceiling, which appeared to be due to a non-functioning extractor fan.

Another downside was the lack of air-conditioning — something that’s increasingly common at other Premier Inns — and the window could only be opened a few inches, making the room uncomfortably warm and stuffy.

Outside, we noticed broken glass in the car park. When we asked about it, the receptionist mentioned it was the responsibility of a third-party contractor and hadn’t yet been cleared. Unfortunately, the glass was still there when we left the next morning, which didn’t leave a great impression.

On a more positive note, breakfast at the Beefeater restaurant next door was very good, with a wide selection of hot and cold options available and friendly service.

Overall, while there were some positives, this particular Premier Inn didn’t meet the standards we’ve come to expect from the brand. A bit more attention to maintenance and guest comfort would go a long way.

B5735WTalisonc

Me and my 2 families loved staying here for the night. We arrived all together very tired and very hungry. Darren the manager on reception could not do enough for us. Even moving our rooms so we could all be closer together and then making up another bed for us in our room. Spoke to the manager next door and made sure we had a table booked for 8 of us and we all sat together to. It was a wonderful family night. Hotel is a bit dated but the service we received totally made up for that. We would happily return.

Ann T.

I have stayed in many Premier Inns and the service and food here was excellent. The receptionist was very helpful and assisted me with my gear as there was no lift. The dinner was fabulous and my steak was perfectly cooked. I didn't stay for breakfast so can't comment. Hotel is in need of refreshing but it was a decent and pleasant night's stay.