Premier Inn Telford Central hotel - Telford

therandells25

Ah, Premier Inn – the comforting beacon of purple where weary travellers can usually expect a smooth, snooze-filled stay. Unfortunately, our recent visit to the Premier Inn Telford Central unfolded with all the charm and coordination of a fire drill no one was told about (more on that later!).||It all began with our bold decision to pre-pay for the elusive 11am early check-in. What optimism! What faith in humanity! We arrived, hopeful and suitcase-laden, at the promised hour, only to be greeted with the hotel equivalent of "Who sent you?" A staff member informed us that “they shouldn’t allow early check-ins, people don’t check out until 12,” while standing suspiciously close to a box brimming with recently returned key cards. Ah yes, the mythical they — known to sell dreams online and shatter them in person.||We loitered like forgotten luggage for an hour before being granted our rooms at high noon, receiving the keys with all the warmth of a begrudging favour. To be fair, we were grateful – we had a wedding to attend and showing up unshowered would have added a whole new subplot.||Later that night, just as we drifted off into post-wedding slumber, the fire alarm went off at midnight. Safety first, of course — but the rude awakening ensured the whole family felt like extras from The Walking Dead the next morning.||We clung to the hope of a pre-booked breakfast to revive us — until we were informed (after some tense glances) that booking a table is apparently separate from booking the breakfast. Who knew?! Fortunately, a hero among the staff managed to find us a table, possibly out of pity.||Pros:|• The breakfast? Still a triumph. Sausages, we love you.|• Air con in the rooms (a blessing for the erratic heat of a British summer!)|• Free parking thanks to our pre-29 May booking skills (we peaked here - you do now have to pay to park!)||Cons:|• Early check-in is more of a concept than a service. Think of it like unicorns or a stress-free M25.|• Communication could use some fine-tuning (maybe a helpful “You’ll need to book a table too for breakfast” email/note in the room?)|• Some staff seemed trained in the fine art of making guests feel like nuisances (a rare Premier Inn trait, in our experience)||Conclusion:|Would we stay at a Premier Inn again? Probably. But paying for early check-in? Never again!!

trevordM4677KJ

Reception and room were good although as far away from reception as possible which was not ideal as I use a stick to walk. ||Breakfast had plenty of choice although it would have been nice to have it hot even when fresh eggs came out they were still cold. ||I was surprised that as this was on the Sunday of the local airshow that breakfast was not started earlier as has happened at other Premier inns we have stayed at

david C.

We were in room 116 which was maintained to the usual high Premier Inn standard. The staff at the reception desk were very polite and helpful, we had a query concerning our booking and it was answered at once. Good breakfast and evening meal next door in the Beefeater. Easy to find, look out for signs to the railway station, the hotel is nearby. Ample parking.

UKANON123

Excellent staff, very clean room and hotel, and went out way to help with disability needs of autistic child. Breakfast was tasty but very busy staff turned music to improve sensory impact and opened quiet part of restaurant to make accessible for child with additional needs. Staff very kind and professional with host levels of cleanliness throughout hotel and restaurant ||||Easy to find good parking and well located for attractions and town

Tony

Very clean room, everything worked well. Comfy bed with a choice of soft or firm pillows. Reception staff pleasant and helpful, easy location for Telford station. Worth considering if you visit the annual Cosford Air Show, a 7 minute train journey.

In conclusion, a very comfortable stay, and highly recommended, thank you Premier Inn for my first stay with you.

felixdE2869XS

Night staff were incredibly vague and unhelpful - they also were watching something loud on their phone and were not wearing socks. We had paid for two nights with breakfast included - the night staff asked us when we wanted our breakfast but only reserved it for the first morning - on our second day they had no places for us and I had to argue to get a table - utterly ridiculous considering I had paid for it. Room was small for a family of 4 with the kids beds squeezed next to ours leaving us with only one bed side table.

V4857EUjimg

Great hotel, never had any problems. Special thanks to Lauren , Gemma, Sarah for organising food for me when I was delayed, give these people a bonus for helping customers. Also the breakfast lady with red hair and glasses always very helpful, can't remember her name.

Valentin L.

Lying about fully booked restaurant when there was none about not receiving a booking when there was one that the client can even see is not good. I was staying there for a business trip and even checked in their hotel. The blond woman with short hair shall think strongly about her way to receive guest and about common sense. Luckily all other staff were so friendly and servicing great quality and were entertaining. It could have been so easy without the bullshit towards me with racism. Well thanks for the good food and the excellent barkeeper!