Redwings Lodge - Uppingham

Pukka P.

Had something stolen and the manager just said she didn't believe me, no following of company protocol and she interrupted a really important meeting when she'd had all morning to address the issue with me. Rooms have not been cleaned properly for a while and there's dirt built up that you can scrape off easily with a finger nail, looks like back of toilet hadn't been cleaned for a fair while too. Hopefully can upload pics and vids. On a plus side though there is a lovely women and gentleman on reception if you're lucky enough to catch them.

Ken W.

Was exactly what was expected for a no frills low star place to sleep and it was perfect for us. If you want better then go and pay a lot more it's as simple as that. Room was big enough, bed a good size. Shower was very powerful and really hot. Good value for money. Taste of India next door was good too.

Joe S. L.

I had a horrible experience with this hotel. Their customer service is non-existent. It takes them days to respond to any requests, which is incredibly frustrating.

I accidentally booked a room online and immediately requested a refund for the $45 charge. Despite my prompt request, they denied the refund. If they need to cling to $45 that badly, it’s a sign they're in dire straits. I wouldn’t recommend staying with anyone who’s that desperate for money.

Avoid this place if you value your time, money, and sanity. Zero stars if I could!

Andy M.

I find the best opportunities for customer service are not when things go correctly, but when they go wrong and how a company handles it.

I booked online the evening before for a Wednesday night stay, for whatever reason my actual booking became a Sunday night.

On phoning them the next day within 12 hours of making the booking, they could not care less and despite having available rooms were not interested in resolving this situation, completely dismissive of my issue.

The amount of money is irrelevant to myself, but to others may not be so.

Adventure751443

Value for money. Bathroom dated and showing signs of age but clean and equipped as described. Staff happily accommodated ( and they suggested) a change of room to ground floor to avoid my elderly mother having to go upstairs ( there is no lift).

Neil L.

This is based on a stay here in 2016, but looking at the current reviews I would say not much has changed in that time.
We booked purely on budget constraints, as we were visiting Rockingham Motor Speedway for the weekend. The parking outside was the first indicator, as there were simply not enough spaces to support the "hotel". This was compounded by building work happening next door.
Next was food, or lack of. The only facility for any meals was a table in the reception area, with a poor range of cereals and a toaster. Very, very lacking in choice or availability of drinks, and the only seating was in reception on one or two tables, plus the stairs that we were told to spill over into. Thankfully there was a village close by to stock up on provisions, and a fairly good restaurant next door for an evening meal.
Rooms were very dated and tired even back then, so I can only imagine with a lack of investment that they are far worse in condition now.
Location is far from anywhere (despite there being a huge amount of industry around the area) so expect a drive in every direction. Nothing to see close by if you like walking, so again you will have to travel away as a base.
It did the job of keeping us dry, and we kept telling ourselves "it's only 50 quid", but I would warn anyone else off staying here I'm afraid.

Emma L.

This places is in need of a good refurbishment the place is nothing like the picture on website the rooms are musty smelling and the carpets are stained mould in the bathroom and the sofa bed which my daughter was meant to sleep on was stained and had a hole with the stuffing coming out I complained there and emailed head office I have been told by them that there staff said I didn’t complain so what do anything I spoken to 2 members of the staff and was told by the lady what did I expect for what I paid I said I expect to have a clean room and a room like the picture on the website that I booked it on so I would save your money and not stay here I have contacted trading standards as the company don’t want to know

Ian B.

Not much in the way of hotels in this area. This is nearest to my actual destination so made sense. If you've ever been to a motel in the States then this is akin to one of the low end ones. Don't get me wrong, the room we had was clean but the fittings are tired and dated. The bed was functional but not overly comfortable and the bathroom whilst clean was not as spotless as it could be. Limescale string the basin plughole and the grouting in the shower plus an uneven toilet seat showed a lack of attention to detail. If you're looking for an overnight pitstop or a place to bed down over a couple of nights then this will do. But you won't want to spend a day in the room. Oh and the breakfast buffet is served in the foyer from the entrance inwards. Not for me thanks. Think of Redwings as a below par Travelodge and you'll be spot on. I have stayed in worse though.