Spa Naturel Brands Hatch - Dartford

Address: Hotel & Spa, Mercure, Dartford DA3 8PE, United Kingdom.
Phone: 1474855705.
Website: spanaturelfitness.com.
Specialties: Spa and health club, Gym, Sauna, Spa, Swimming pool, Yoga studio.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restaurant, Restroom.
Opinions: This company has 13 reviews on Google My Business.
Average opinion: 2.8/5.

Location of Spa Naturel Brands Hatch

1474855705

Spa Naturel Brands Hatch is a fantastic destination for those seeking relaxation, rejuvenation, and wellness. Located at Mercure, Dartford DA3 8PE, United Kingdom, this spa offers a wide range of services and facilities that cater to various health and wellness needs. You can easily get in touch with them by calling 1474855705.

One of the primary specialties of Spa Naturel Brands Hatch is their spa and health club. They provide an array of treatments, including massages, facials, and body wraps, all of which are designed to help you unwind and feel your best. Moreover, their health club features a gym, sauna, swimming pool, and yoga studio, making it an ideal place to maintain your fitness routine or try out new activities.

This establishment is wheelchair accessible, with an accessible entrance, parking lot, and restroom, ensuring that everyone can enjoy their facilities comfortably. Additionally, they have a restaurant and restroom on the premises, adding to the convenience and enjoyment of your visit.

According to Google My Business, Spa Naturel Brands Hatch has received 13 reviews, with an average rating of 2.8/5. While there is always room for improvement, it's important to note that each individual's experience may vary, and the spa consistently strives to meet and exceed its guests' expectations.

Reviews of Spa Naturel Brands Hatch

Jake McMahon

1/5

Gym equipment is very old (rusty and often broken) and the facilities including the showers are unhygienic. Not worth the membership costs.

Maribel Goncalves

5/5

I was a bit sceptical about how the experience in the spa would be after reading the reviews here, but I can say that I was surprised in a very nice way. People was super friendly and offered a very good customer service. My therapist (Aiden) was good, and even offered to move my afternoon tea time to later to have all my treatments together. I can't really complain. Thank you all

Deborah Harris

3/5

Lovely staff, the pool area and steam room and sauna were nice and the bar and restaurant were great!! Bar serves Starbucks coffee. My massage wasn't great however - no music, bright lights and so hard it left me with bruises (despite me asking for it to be softer). As with most spas, there was competition for the loungers but they have a 'no towels' policy which makes things a bit easier.

Kayleigh Cleaver

1/5

Basic gym equipment, the showers and spa are really old and smelly.

Outdoor Cinema

1/5

We were a bit hesitant about staying here as a business with the 3 stars and I wish we didn’t.

Clearly the owners/managers are not actioning these reviews.

These are just some of many awful points.
- check in took 10- 15 mins which wasn’t just us, we saw others go through a process down to a computer glitch.
- Toilet in reception was closed when we arrived beating in mind we drove 4 hours and had to wait for room.
- day 1 was large towels provided - the other days, large towels were unavailable due to not being delivered. We are events and showered daily with a tiny hand towel each time. Shocking.
- key card kept failing, had to charge it daily to enter the room.
-one night we went into the bar and got charged double for everything, when we went to rectify it, it took about 15 mins from the initial contact.
- hall ways absolutely stink of old socks kinda smell
- pool never open.
- if you like a warm breakfast this place is for you.
- the beds squeaked everytime you moved/rolled over.

I think the only place how this hotel is successful is because it’s on the site of brands hatch. If it wasn’t for that famous racing track being there.

We stayed for 5 nights and the price DOES NOT match the standards.

This hotel wouldn’t be around.

MaS S

2/5

The room was quite nice, gym with nice equipment but really crowded and some people didn’t bother to clean the stuff after themselves. Breakfast is kind of a joke. It’s a bag of random stuff and bacon butty. No one asks you what you want. You just take your stuff to your room and see. So... hope you like bacon I guess? Good bless if you’re vegetarian. If you’re lucky you’ll get sort of a protein bar but maybe not. I did, my partner didn’t. I also had no fruit but he did so I guess it’s an exchange. The only thing that saved the morning was the guy on a reception. Absolutely lovely!

Maxine Adams

3/5

It’s a nice gym and spa but could be better. The staff are lovely. There’s not enough evening classes for people who work in the day. And does feel like it could have a bit of work done to freshen the place up a bit.

Sophie Bostridge

2/5

Run down and not hygienic at all unfortunately, pool usually closed due to another issue. Changing rooms stink of wee and clumps of hair in the showers for days at a time. We are hoping to get out of the 6 month contract and go elsewhere.