Spa Naturel Sheffield - Sheffield

Katie Ellis

Great massage and facial in the spa with Lucy , I would highly recommend to book with her , great day very chilled. The only downside is walking through reception in your dressing gown in front of people In meetings & dressed up for lunch to get your afternoon tea, which some would feel uncomfortable about

Connor Downs

We came to the spa as part of a package on spa seekers, staying at the Mercure hotel. The spa was nice. There wasn't anyone on reception when we got there so that wasn't helpful, but we checked in and got given towels and went into the changing rooms. The pool is a nice size. The sauna, steam and this other room were good. They have an ice igloo but this isn't really cold at all, and also they turned some of the rooms off at like 5:30-6pm even though the spa stays open until 8pm which was a bit annoying. There isn't enough loungers/chairs around the pool either in my opinion. But when it was time for our treatment we went upstairs and again there was no one on reception. The therapist however, and the treatments were stunning. We had the Himalayan salt scrub and the marine back treatment. It is a nice sow to go to and the gym is also a good size, but it can get a little busy

Zoe Pullinger

Me and a friend booked a day pass for £25 each- were really excited to go as a treat. Were left disappointed- hot/cold shower felt like a regular shower temperature,with the cold not working. Ice room was open but not on, with no ice. The steam room, sauna and aroma room were all poor quality- all rooms were the same- steamy. There was no difference in the temperature or heat of the rooms, which we were expecting, especially because the sauna was supposed to be hot. The thing we found most disappointing was that we weren't made aware of any of the issues beforehand- as we had paid on the day at reception. All of the regulars said this was a common occurance with broken/ poor quality equipment. We ended up staying there for 30 mins before deciding to complain to reception, who said they were hoping for it to be fixed in a few weeks. Even if it was fixed, we both decided we wouldn't come again. Only saving element was that we were refunded quickly.

Josh Thorpe

Booked this venue via groupon as a coupes valentines day treat and we booked the oil and himalayan salt rub

The venue is really nice and the staff were friendly. we were given the towel and robe and left a deposit for the locker key.

The salt rub was really good and i felt a lot better for it, however my main issue is with the provided robes. They only provided one size which for my partner was a bit on the small side and didnt cover her correctly and it made her feel uncomfortable not being as covered up as she expected.

Perhaps it may be worth getting some additional sizes, both larger and smaller?

the pool was nice, although warmer water would have been preferred but the area was very clean. The blue ambient lighting on the pool roof was defective on our vist with only half of them working but thats only minor

The Steam Room, Sauna, and aromatherapy rooms were very nice. They we clean and relaxing. The ice igloo isnt my cup of tea but its nice that its there if needed

I did expect the Experience shower to be hotter than it was too, at a guess it was approx 38-40c. The showers in the changing rooms got much hotter than that shower did. Speaking of the showers in the changing room they're very good, great water pressure and they can get very hot or cold.

Overall, a very clean facility and the spa services themselves were very good with the staff being friendly. Areas for improvement would be a wider range of robe sizes, or a notification before or after booking stating if you're below or above average sizing to bring your own. I personally would have preferred a warmer pool and warmer experience shower but again thats down to personal preference

Sara Jackson

Amazing Spa ? very clean
. The recption staff are very friendly. The treatments are wonderful. I have seen 3 different massage therapist and they have all been good. Shelby was fantastic. I was in a lot of back pain and she really helped it. She is very professional. She made me feel very comfortable and relaxed. I am going to book in with her again.

Kate Coles

Run down, over priced. Do not book.

We unfortunately booked a day spa at spa Natural at the sheffield mercure including lunch £119 per person. Everything was dingy, unclean and service was apathetic. We left before the treatment as the whole place was so poorly ventilated and clean that we didn’t want to stay. Facilities are worse than a council run gym.

Incredibly overpriced. We were unable to obtain a refund despite not having the treatment. It’s a joke to charge this much when a comparable spa would have such higher standards.

Mercure management, if you read this, please contact me to arrange a refund.

Katie Millings

Spa facilities are shabby and dirty. Came here around 2014/15 and remember it being great. Bought a deal on Groupon for 2 of us to have 3 hour spa facilities and a treatment and we spent about half an hour in the “facilities” before sacking it off to go for lunch and a drink to kill time before our treatments instead. The absolute state of the robe and towel I was presented were frankly shameful - tatty, ripped and threadbare. The changing rooms, pool area and spa itself is very tired and sad. Black mould in all the grout, stains, broken tiles. One of the spa rooms was closed and switched off but no signage so you open the door for the aromatherapy room for it to just be a pitch black, room temp, non-scented room. Hot tub has actually been filled in since the last time I came so there is no actual spa pool! Floor of the entire spa and poolside soaking wet the whole time. Actually had to pluck a piece of litter out of the pool … the spa therapists and treatment were lovely though. But honestly the place needs closing for a full refurb or they need to cut their prices by about 75%.

Tomas Belan

Really bad standards… dated and dirty. Shame as it’s in prime location could have been the best gym and spa in Sheffield…