The Buffet Shop - Birmingham

Sajara K.

I was appalled by the customer service delivered by the gentleman that works at the buffet shop which is a family led business so I am assuming the owner.

Absolutely disgusting, we have been regular customers for years and have never had any issues. Food and service has always been amazing.

As any other day, ordered 2 cheese salad baguettes and got the wrong order, received a bacon baguette. We are Muslims and obviously that was such a big thing for us. I rang up and explained that we were given incorrect baguettes and I've taken a bite from the bacon baguette. Instead of the being apologetic at the first instance he said "Did you not look at what you were eating, I find that weird" as if I was looking for a free bee. I mean we've been going for years, I was on a working lunch, didn't know that I needed to look inside the baguette. I've worked in customer service and the first thing you say is sorry not the comment above. He said he was coming to the apology and was rude and aggressive. I would have been understanding and moved forward from it if he said sorry first.

He did offer to give me the correct baguette which would be a given as ive paid for it.

Anyway the service was disgusting from them. Will not be going there again and will nt be recommened them to anyone, as there was a lot of recommendations from myself.

Sandra H.

I order from here most days as I am housebound and it is easier for me, the driver comes to my window, but the staff in the shop are amazing, they follow my special requests for my food especially the bacon sandwich, I always ask for my bacon to be well done, and it is, but today's was exceptional, the best bacon sandwich ever, thank you

Susan H.

Highly recommend this shop best baguettes I've ever had crispy on the outside an nice an fresh inside not stodgy like most other places an plenty of filling 😀

Victoria S.

Have been using this shop for years now, food is always fresh and made to your requirements
Definitely recommend to anyone wanting fresh healthy meals

mason D.

Used to be really nice food, now it’s gone unbelievably down hill, Paninis are warmed up from frozen , not even toasted & ends up slimed greasy with zero flavour , either very complacent or lazy now, disappointing

Tracey W.

The best sandwich shop around staff are all lovely and helpful highly recommend this shop

Lianne

Great food, great service staff always friendly

E G.

I’d rate the service 20/5 if I could
Ordered via Uber eats and one thing was missing so we ordered again because we love buffet shop and it’s always so good. New order came with a sweet apology note and they even told us to claim our money back on the new order, most businesses would never care that they miss something! We won’t be claiming the money back as we’ll be enjoying both sets of food but we’re very appreciative of the gesture. Thank you team ❤️