The Chelsea Harbour Hotel & Spa - London

R B

Very nice hotel. Nice rooms, good value. Not the best location for tourists, but if you want to be in a upscale residential area this is perfect. Easy transportation to anywhere in the city.|The main fault is with the food/drink service. I think the main problem is being understaffed. 1 hour wait to have ice delivered. Rarely would room service even answer the phone. Plus please fix your elevators. Most times only 1 in 3 was working.|If you want to be a true 4-5 star hotel you need to work on the food/beverage and room service activities.

Norman G

My wife Joyce and I spent our honeymoon here at Chelsea Harbour Hotel. Room and facilities in our two-room suite were first class, but as we spent three successive nights in London’s theatre land we found it a little too far out. Otherwise we would have given five stars. Room service excellent and staff friendly and efficient. Recommend you use the Uber boat service into London; black cabs have become prohibitively expensive. Nearby Battersea Power Station is well worth a visit. and take the 109 lift for stunning views. By the way, I am an octogenarian and Joyce is 90 next month. So we are not your usual newly weds. Have a nice rest of your lives and, remember, love conquers everything.

Paulina E

Went to the anchor for dinner and it was a great experience from beginning to end. Rohan was very attentive and friendly throughout. It was overall a great experience. Food was also very tasty, good size and reasonably priced. Cocktails were very nice and strong.

D H

Spa day at Chelsea Harbour
Pros: Light lunch is excellent and good value. Location is nice. Massages & treatments really good. Nice swimming pool.
Cons: Not enough pool beds for the number of people of spa day guest (perhaps 8 beds for 12 people in the morning, with more people arriving in afternoon).
Sauna and steam rooms are separate for male & female which is not ideal for a couple who want to spend the day together. This isn't advertised well in the spa advert.
The sauna and steam room are in each respective toilet/shower area, and so it's very very warm when using the facilities! (Not pleasant).
There is a relaxation room at the top floor where treatments are, but we didn't know about this until 4pm when we had our treatments.

Overall, some good aspects but for the price we wouldn't come again.

International Investigations and Security

We booked this 5 star hotel and spa for a long family weekend.
We always stay at the Chelsea Stadium Hotel and never have issues.
But we decided to book the Chelsea Marina Hotel and Spa because we wanted the children to be able to use the pool that was advertised.
So we paid nearly double the normal price that we pay at Chelsea fc.
For this apparent five star hotel.
Pool closed.
Spa closed.
Parking is £80 per night.
Hotel is a three star at best.
This is a disgrace.
Spoke with management and they said sorry but a person should have told you at booking about the pool.
Even has exposed wires and sodden board missing in rooms.

No offer of any choices or other hotel options.

Be warned this is a run down hotel with terrible mattresses to boot.

charlotte mcdonald woods

This was going to be a special time for me and my daughter celebrating my birthday. The room service in the evening did not exist. we tried several times to call them. So we had to go out and eat. The reception lent us a cork screw and told us to bring it back in the morning, but they came up to our room at 2.am in the morning and rang the bell to get it back. The girl who give us room service in the afternoon could not tell us the way to the spa. The Sauna in the Spa on the Sunday was not working and there was no one at reception to give us robes or towels. The changing rooms were a mess with towels everywhere and slippers on the Sunday morning. The night staff on the desk were very unhelpful. The girls on reception in the daytime were very helpful. We felt all the staff on the Saturday night were disinterested with the clientel were very unhelpful.

Nataliia

New to this place. We spent about 4 hours here at the SPA on a weekday afternoon with my friend. Their receptionist was super friendly and made us feel at ease and comfortable. The place is pretty clean and well-kept, but there was a bit of mold on the shower dispensers and the hair dryers weren't working. The relaxation area was really cool with its design, giving us a kind of art therapy along with relaxation vibes. Overall, we had a good experience. Thank you.

Honor Black

My family and I came to stay at the hotel as our family trip for our holiday, we don’t come to london often and wanted a lovely, stress free time. My mother who suffers from quite a server illness booked the hotel for us and accidentally booked double the rooms we needed. She didn’t realise her mistake until we arrived at the hotel. We attempted to cancel the 2 extra rooms which were accidentally booked and we were told that this was not possible instead we were offered to stay in the rooms anytime we liked in the next 3 weeks. Not the best offer considering the price of the hotel to be honest. This was then retracted by the manager ( Alberto Sanna ), so we ended up having to pay for 4 rooms even though we didn’t stay in 2. My dad asked if he would be able to speak to Alberto to explain the situation with my mum, he then refused to speak to my father, slightly rude as it would have been a simple conversation. Further on from this my mother loves her lattes in the morning so decided to order one each morning we stayed there (2 nights) the lattes were £5 with a £4.50 room service charge, then without our knowledge a gratuity charge of 12.5% was added, while also being asked if we would like to tip when the latte was delivered. Little bit cheeky if do say so. The people at the front desk and majority of the staff were lovely and tried their best to help us, however considering the price of the hotel i thought they would do better than this.