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A review of our wedding on 29th September2024 at The Kings Arms Hotel, Christchurch.||||I am writing to share comment on the services we received at the Kings during the planning and delivery of our wedding day.||||I have to state, we had 3 wedding planners in the course of the time we were planning which did make me feel a little unsure due to the rapid changes.||||We chose the venue due to our links with Christchurch, so it was never up for debate.||Our first two planners were great, but both moved on and then Sophie was allocated to us, or us to her, and she was very kind and was responsive to emails and when we met, she was able to agree our wishes and we had no issues at all.||||We had an afternoon tea in July to bring family together and this was incredible, and a commendation needs to go to Charlotte who took care of our family that day, I know that afternoon tea midweek isn’t usually delivered but we were able to arrange this, and she took care of us with such kindness and grace.||||Sophie managed all the communications well until the day we checked in and found she was off sick. My heart sunk a little, I felt pressure to ensure our guests had a great day. I hope she is better now.||||This was the point that we were introduced to Dean, he took such good care of us, and nothing was too much trouble, the only minor issue was parking, but this resolved when the previous days wedding guests checked out.||||Dean’s attention to detail did not go unnoticed and was raised by many of our guests, his quiet efficiency was superb, and his awareness of how things needed to run on the day was incredible. Having forgotten to print the speeches, he made sure these were sorted and with relevant parties, he also made sure we had drinks during our getting ready phase, the details made the day.||||A special thank you to Dan, our Barman that night who made an incredible number of cocktails and who was the last person we saw that day, a bright young man who made you feel you had been looked after, so a big thank you to Dean and Dan.||||I could go on, we had the perfect day, and Dean, Dan, Jan (our wine man), Sophie, Charlotte, Chamane and the rest of the Kings Team worked in such a way that although they undoubtedly had a number of guests and events / functions to think about, they make you feel like you are the only one.||||Our breakfast with 20 of our guests the next morning was also fabulous and a great room to use all together.||||Plus, lastly, but in no way least, a nod to the Chef who made ‘red’ changes to each of our dishes and even agreed to provide a Tiramisu for one of our guests who grades his Tiramisu desserts as he travels around the world. Needless to say it scored highly.||||I can’t commend the staff enough and want to send our thanks and best wishes to them for making our day run with such ease and efficiency, if their commitment to delivering such high service can be celebrated in anyway by the Harbour group it would be most deserved. ||||Thanks again,||||Mr and Mrs Crisp <3
