The Langley, a Luxury Collection Hotel, Buckinghamshire - Slough

Beatrice H.

We flew all the way from afar—over 10 hours—to stay at your hotel and celebrate our child’s birthday. The reason we chose your hotel again is because we had such a wonderful experience last time. Our child loved it so much that he specifically asked to come back.

However, this visit has sadly been very different and quite disappointing.

Firstly, the indoor pool was closed due to maintenance. That was already unfortunate, but we were especially hoping to let the children enjoy the jacuzzi, as they had done last time. Unfortunately, we were told that the spa team—who operate separately—had made a decision that children are not allowed in the jacuzzi. We fully respect safety policies, but this felt very unfair, especially during a birthday stay.

When you choose a five-star hotel and pay accordingly, you expect a welcoming environment for families, not restrictions that make children feel excluded. In this case, it was hard to understand the value of staying at a five-star property when something as simple as letting children enjoy the jacuzzi becomes impossible.

In addition, many of the thoughtful amenities from our last visit were missing: no children’s games, no toys, no chess or checkers, no rackets—everything had been removed.

Breakfast was also a disappointment. Previously, we were served delicious fresh pastries and breads. This time, our family of four was given just two dry pieces of bread—something that felt careless and unkind. We also noticed that several favorite dishes had disappeared from the menu, especially the pappardelle, which our child had been looking forward to.

Overall, this visit did not meet our expectations, and sadly, it did not feel like the warm and welcoming place we remembered. Because of this, we decided to cancel our remaining reservation.

We are sharing this feedback not to complain, but because we truly hope your team can bring back the quality and family-friendly atmosphere that once made your hotel so special.

Mark L.

Asked for a goat cheese omelette and got something even better: a truffle sheep cheese omelette because they were out of goat cheese. The outdoor and indoor pools along with the sauna and steam rooms were all excellent with few people around even though the hotel's 43 rooms were fully occupied. If you want a private feeling spa hotel getaway with an outdoorsy component that is close to London, this is the place. The bar restaurant, which doesn't need reservations, has a heated outdoor terrace with the biggest parasols umbrellas that I've seen. Super service too.

adamcH6263QB

Lovely place. Really lovely place. Probably the best hotel room I've ever stayed in and the staff are wonderful. Honestly can't fault it and I would have loved to go back but ...||When we were at dinner, someone went in our room and did a turn down service. We came back and thought "oh that's a nice touch" but when we checked out we were given a bill for £56. ||£56 for someone to come in and dim the lights and make the bed. That we didn't ask for. And that we weren't told about. ||For £1400 a night, the turndown service should be included.|||It's wrong of them to impose this service and the charge upon guests. If I knew it would cost £56 I would have just made my bed and dimmed my lights myself.||I have a £2k budget for my birthday next month and I was going to come back to The Langley, but throwing hidden charges at guests is disgusting behaviour so I'll spend that money at some place that has morals. ||Hope that £56 made you so so happy 😘

O2124XLlewism

checked in a short notice. Was greeted by a gentleman called Paulo, really helpful and showed bus around the hotel an couldn't do enough to help us. I was a bit disappointed at the end to be paying for all types of services charges; Tray charge, accommodation charge, room service charge. |I personally would rather them just factor this into the price rather than surprise charge at the end. That is the only disappointment, everything else was perfect. Rooms were immaculate would visit again.

James A.

PERFECT 2 night stay. Wish we stayed 3. Really not sure why people wrote negative reviews.

All the staff were friendly, coueous, respectful, accommodating and attentive. Gurgit, Iqbal, Stefano to name a few.

The grounds are beautiful, landscaping immaculate.

Spa facilities (outdoor pool, indoor pool, saunas, hot tub) very nice. We did not pay for any of the treatments, so I can't comment on that.

Gym was very large and well equipped.

Elite benefits were recognized with late check-out, complimentary breakfast and room upgrade.

Food was quite good.
PERFECT 2 night stay. Wish we stayed 3. Really not sure why people wrote negative reviews.

All the staff were friendly, coueous, respectful, accommodating and attentive. Gurgit, Iqbal, Stefano to name a few.

The grounds are beautiful, landscaping immaculate.

Spa facilities (outdoor pool, indoor pool, saunas, hot tub) very nice. We did not pay for any of the treatments, so I can't comment on that.

Gym was very large and well equipped.

Goats and rabbits for Kids. Also full size outdoor chess, checkers, Jenga, croquet and tennis

Food was quite good.

Thank you everyone at Langley!

A3915MFfrancoised

Stunning!!!!!|We went for afternoon tea. It was honestly the best afternoon tea we have ever had. Beat the Ritz, Cliveden, Dawnsfield etc.... by a mile. All of the staff were very welcoming and very attentive. The food was full of flavour and very light. The grounds are stunning. Just an amazing experience.

paulnG8138CR

A very nice interesting property. Service was outstanding as was the food. Staff was always ready to assist. The grounds are lovely, great place to relax and go for a walk. Very close to LHR. Rooms very well appointed but one has to be "careful" on the location in the main building: some can be too close to the outside restaurant/bar (noisy) or not too many windows. Overall, a great place which we plan to return.

Iz

We liked our stay here a lot. The people that work here are very kind, and the place and local lake and flower gardens are beautiful. Food is honestly delicious, at all restaurants. The spa and pool are great. The only downside is that the rooms aren’t that great for the amount you pay - rooms were small, things were literally falling off the wall in the bathroom. I think a wise person would probably pay to use the day spa and enjoy the facilities then go back to London after dinner (the locals literally grab their sainsburys bags and have a picnic by the pool and avoid paying £500+ for a room but get all of the benefits - seems like a shrewd move). I’d definitely come back here as a day spa / dining experience - no complaints really, just you can do it for cheaper than we did!