The Linden Leaf - Nottingham

tegan E.

Arrived to the place and opened the key safe, the key wasn’t in there. We called them up and they said they don’t have another key for our apartment. They wouldn’t send a member of staff down to help us, neither would they send maintenance. They offered us 2 separate places to stay (not near eachother) but there was 7 of us and only room for 4. After an hour in the rain we decided to get a refund and find a different place. However they have since denied us a refund and lied to booking.com. Literally don’t even think about booking this place you can’t even get in. It is a SCAM!

1612Wayne

This hotel is run by an external management company so everything is remote.||I booked here for 5 nights at the start of March 2025 and roughly a week prior to staying you get emailed the check in procedure which includes giving them a copy of your government recognised ID, paying £100 damage deposit and a further £10 admin fee.||Providing that you don’t trash the place the £100 damage deposit will be returned to you once it’s been in THEIR account for 7-10 days beyond your check out however the bit that I personally disagreed with and the reason that I refused to stay was because the £10 admin fee which they charge in order to ‘look after’ your £100 damage deposit doesn’t get returned to you fully. The management company think that it’s acceptable to skim off £3 of the £10 admin fee. This is off each and every booking and forms the basis of their T&C of booking which is why my advice is to ensure that you can cancel free of charge.|For those of you who think this is ok, let me explain this a different way: in order to take a large sum of your money from your account they charge you a further sum of money in order to facilitate the process of giving you back (VERY SLOWLY) the original amount of money that they stake a temporary claim to.||Imagine if you took your car to a hand car wash and they charged you for looking after your car keys and returning them to you safely! Is it not the argument that it’s a basic part of their job to do this and that by charging you for this apparent service is basically conning you out of more money on top of the service that you’re actually paying them for?|My best advice is AVOID AVOID AVOID, not just this hotel but any which are run by the management company Prim.

ankit A.

Awful! The only good thing was the location.
Had to buy toilet rolls myself on the 2nd day as they were of no help even after requesting for it pretty much as soon as i checked-in, ceiling leaking in the middle of the night among other issues. I understand it's a cheap hotel but there has to be a line somewhere.

1sonnym

We arrived at the door, and typed in the code on the key box, there was no key in there. We call up management and after an hour in the rain they tell us the key is lost and we will get refunded. Now they are lying too booking.com and saying the key was there, don’t go here it’s a SCAM

Tadzio P.

Cheap accomodation so you have to be prepared to manage your expectations.

Plus points:

Off-street parking though can be sometimes restrictive (there was an SUV that never moved the several days we were there).

Hair dryer, kettle and fridge.

Conveniently located close to the station

Reliable WiFi

Negative points:

A flat mattress cover which barely covered the mattresses so was constantly uncovering and ruffling up - a REAL pain. A larger cover that can be tucked under, or better still, a fitted sheet is DESPERATELY needed!

Wasn't expecting to run out of toilet paper (only one part-used roll available). Zero room servicing means it was never replaced.

Heating can be inadequate in winter - we were lucky to have brought a fluffy blanket which we relied on in addition to the duvet.

Double bed was two singles joined together with a very hard divide in the middle.

N4465GZnicolaw

Advertised as Classy & Stylist - it's definitely neither. More like Filthy and Grotty! I have stayed at this hotel before and it was lovely but it appears to have changed hands. I booked for 2 nights but left after 1 (I wouldn't have stayed then but arrived late after a long day at work and couldn't be bothered to leave). I complained and their response was that they would ask the cleaner to check. So they asked the cleaner who cleaned the room to get her/his feedback - ummmmmm. Anyway I supplied photos of the live bug in the shower, the mould around the shower, stains on the floor. There was dirty everywhere - it was really bad! No refund provided - even the 1 night I didn't stay.||My Advice - go elsewhere if you don't want to catch something! Such a shame as it used to be so nice, clean and friendly!||I've uploaded some pics of the shower but it got worse!

Núria F. V.

Rooms were correct for the price, cozy and welcoming. However, tea cups were dirty and there was almost no toilet roll.

H9059XKlizm

Described as classy but truly grubby and old, no heating in the rooms, rooms were not ready in time and charged £30 for a little child’s nose bleed.When we tried to inform staff there was no reception to let know. Service was absolutely shocking do not recommend