The Old Mill Hotel - Bath

The Old Mill Hotel

Located in the picturesque village of Batheaston, just outside of Bath, the Old Mill Hotel offers a unique blend of comfort, charm and hospitality. The hotel's stunning setting, nestled between the River Avon and the Cotswold Hills, provides a tranquil retreat from the hustle and bustle of city life.

About the Hotel

The Old Mill Hotel has been transformed from a 18th century working watermill into a luxurious boutique hotel. The hotel's beautifully appointed bedrooms, suites and rooms are designed to provide the perfect base for exploring the local area, with many being named after notable local landmarks and historical figures.

The hotel's restaurant serves delicious breakfast, lunch and dinner, using locally sourced ingredients to create a menu that is both flavorful and healthy. The restaurant also boasts a stunning view of the River Avon, making it the perfect spot to watch the sunset.

Accommodation

• Rooms and Suites: Our luxurious bedrooms and suites are designed to provide the perfect blend of comfort and style. Each one is individually designed and furnished with a range of amenities to make your stay with us as relaxing as possible.
• Facilities: Our hotel offers a range of facilities, including a fitness center, a sauna and a garden.

The hotel's team is committed to providing exceptional service, with all staff members being friendly, welcoming and always happy to help.

Reviews

This company has 855 reviews on Google My Business, with an average rating of 3.8/5.

Guests praise the hotel's cleanliness, friendly staff, delicious food and stunning views. Some have commented on the hotel's charming atmosphere and comfortable rooms.

However, some guests have mentioned that the hotel's limited parking and lack of free Wi-Fi may be a drawback for some.

Contact Us

Address: Toll Bridge Rd, Batheaston, Bath BA1 7DE, United Kingdom

Phone: 1225437163

Website: oldmillbath.co.uk

👍 Reviews of The Old Mill Hotel

Jona-Marie S.

5/5

No idea what all these bad reviews are about. The hotel is very clean. The rooms size is absolutely normal, all staff members were super friendly and accommodating. Breakfast is more than sufficient with a stunning view over the bridge from the lovely restaurant. Parking was easy and unproblematic. We are absolutely staying here again.

T6919KKelizabethc

If no stars were an option that is what I would give. DO NOT STAY HERE, the overall appearance of the hotel on arrival was shocking, dirty buildings, overgrown plants from the building and a general appearance of not being cared for. The inside was not any better, generally dirty and lack of pride in the hotels appearance by the owners and its staff. We paid in excess of £300 for 2 nights, don’t really feel that we had value for money. I raised the concerns with reception and advised to put all my concerns in an email and it would be addressed. After, more than 10 days and a number of calls to the hotel I got a response email, this was total lies and made me even more mad that I had chosen this venue and paid good money for no service what so ever. I was accused of declining room service during our stay, declining any investigation into the concerns that I had, the website states free parking - however there are signs everywhere £10 per night charge applies to all customers, however, the final straw was being accused of stealing items from the break buffet by a staff member. This is totally untrue, I have raised this with the hotel a number of times and they have no communication with me. I should have reviewed the comments on this hotel prior to booking, I would have definitely not stayed and given my money to another organisation that would have possibly provided a service for the money paid. Please if you want a nice place to stay with any degree of comfort and customer service DO NOT STAY HERE

Mullaway O. T. B.

5/5

Great view from the room. Unfortunately the great view came with the noise of the water wheel all night. Mould in bathroom also dirty windows and black mould around the windows. £10 parking fee on top of the room rate which you needed to read the fine print to be aware of.

Joyce S.

1/5

THIS IS NOT A TREE STAR HOTEL!
The hotel doesn’t meet basic three-star expectations, especially in terms of cleanliness, comfort, and honesty in what’s advertised. I’ve stayed in hostels that were better than this place.
If you’re after a dirty, noisy, and uncomfortable room, then this place might be just what you’re looking for. The only redeeming feature is the location. Everything else falls far below expectations.
The room was tiny, but I didn’t mind that as it’s a three-star place, so I wasn’t expecting luxury. But honestly, the lack of cleanliness and basic comfort was a real letdown.
The room I stayed in had a paper-thin door with a noticeable gap at the bottom, so I could hear EVERYTHING happening in the hallway. I was constantly disturbed by people walking and laughing and doors slamming, since there’s no soft-closing mechanism. I could hear louder noises from the rooms across the hallway like laughs and screaming children so if you’re looking for a quiet holiday where you can sleep in even a little bit later, forget about it.
Cleanliness is clearly not a priority. The lampshades above the bed were coated in dust, which is a nightmare if you have allergies. The mattress was completely worn out, sagging in the middle and long overdue for replacement.
The shower was filthy, with visible mold and grime. Honestly a health hazard.
As for breakfast, there’s no hot counter and very little options. The glowing reviews about it their breakfast are misleading as they are from another era.
They claim to have a 24-hour reception, which is untrue. They blame staff shortages, but this looks rather like a permanent situation based on the bell.
Also, they put 30£ on hold on your credit card for the breakfast if you booked with a third party. This is nonsense!
Finally, parking is expensive. You’re better off parking on the main road nearby, where there’s usually space — and it’s free.

Sagana S.

3/5

Stayed in a superior double. View was nice. Room was small but clean. Weird musty smell. Bathroom was super super outdated and not kept up well - clear signs of neglect like limescale build up. Nice walk to the town centre. Breakfast was plain and unassuming.
Not worth the price of the superior but a nice enough place to stay in Bath

katiesV7603RB

IF I COULD RATE BELOW 1 STAR I WOULD. DO NOT STAY HERE. Stayed here in February, upon arrival, RUDE greeting in the car park, approached by another customer stating he's cancelling his booking due to his rude treatment.|Checked into our room, bathroom wasn’t cleaned, referenced photos show URINE stains on the toilet as well as human BODY HAIRS. Grime and hairs were also found in the shower and bath, the bathroom was completely unsanitary.|We were refused food as the chef had apparently burned his face so we only had 3 options of cold puddings to choose from. Asked again if ANY food was available from other chefs and was told no again even though the restaurant was empty.|We then exchanged valentines gifts which we did on the balcony so we didn’t spend time in the room until 2:14am. We took the bed runner off because there were visible BODILY FLUIDS present on the runner. We were presented with a dark stain showing through the top duvet sheet, on inspecting, this was found to be a BLOOD stain. We then pulled away the duvet to look at the fitted sheet and there was a clear sweat/body stain. We found more hairs and more stains.|We reported this at 2:50am and told assistant manager our complaints. He told us the hairs could just be brushed off ( very rudely gestured brushing them off the bed) I also showed him the time stamped bathroom pictures. He took his own photos and showed us to a new room. He asked us to inspect this room. We found the same stains and hairs and even a long female hair on the towel. Again he told us the beds aren’t inspected this way and people just jump into bed. He told us for the price we paid to EXPECT this service and to pay £300+ for a better service elsewhere. That’s coming from an assistant manager. We asked for the sheets to be changed and was refused. He then put the bed sheets back together himself. He then started to get aggressive and irate. He wouldn’t let us speak and told us to fill out a form and leave.|We had to leave at 4am which is inappropriate and other guests would’ve had to arrive to hazardous liquids on their beds as they weren’t changed. I was in total shock and upset with the lack of care and understanding. I asked for the room to be double checked for valentines day and it wasn’t. I paid for a service i didn’t receive, along with added trauma for my girlfriend who has a heart condition and had your staff member raising his voice and cutting her off. The disregard to your customers is appalling and the standard in which the room was left with hazardous blood, is enough to report to environmental standards.

olgagibbsa

Hands down the worst hotel I’ve ever stayed in! ||Tagline for this horror movie: “Fawlty Towers” meets “Whitehawk Council Estate” of Brighton.||Our room was in an adjacent building, which the hotel romantically called “The Lodge”. If they would’ve called it "The Archipelago Gulag", they would’ve been closer to the truth. The false advertising is right there: on their promotional photos, taken of the rooms in the main building of course, it’s all pretty and clean, and up-market, whereas the rooms of the “Lodge” sport the chic of the abandoned mining council estate: glass entrance doors from 70s, mismatched furniture, worn-out “Welcome” mat outside the room, rusty radiators with chipped paint – hard-core poverty, financial decline and deprivation. And all that for juicy £93 a night! The hellhole should’ve not cost more than £50 max! – and even then you’d have to chalk up the stay to visiting Chernobyl on a budget experience, where everything is abandoned and frozen in time.||As they say: “The picture worth thousand words”, and for that reason, I took plenty pictures.||The glass entrance door is genuine 70s council estate chic! Even the ugly handle is original, metal, awkward to hold. The frame was sticking and you’d have to throw your shoulder on the door to get the door open. The lock is original too. No digital, no high tech – oh no, sir! The metal chubby key, sitting on a weighty wooden keyring with “The Old Mill Hotel”, giving with it a vibe of a dodgy motel somewhere in USA, where drug are dealt and no ID required. ||And the cherry on that cake? The glass entrance door - on the ground floor! - is slap bang across the room from the shower room. Heeelllooooo, nakedness! And for privacy, there are “cute” net curtains, and some dusty drapes. (You see? Keeping with the “70s mining town deprivation” theme throughout the room. Maybe they should advertise their decorative choices as one? Maybe then they’d have no disappointed guests, but rather foreign tourists, who’d document their visit back in time, to “the way the Brits used to live”…)||Let’s start with the bed, shall we? As we hope for a goodnight rest first and foremost. The bed continued poverty-striken theme. Once upon a time, there was a king size bed (the headrest and spaced far apart fitted bedside cabinets tell us so), but as money, or the will to stay competitive, has run out, they chucked the bed out, and replaced it with the cheapest bed they could find – a small double mattress, sitting on top of… drumroll please!... a queen size divan base. It’s like an ugly case of nesting dolls: headboard, divan base, the mattress itself – all within each other space, and nothing aligns or fits. ||The pillows are old and lumpy, and one of mine smelt of an old man’s aftershave. Yep! They didn’t bother to change the pillowcase! I chucked it on the floor and tried not to think what else they didn’t change, although it wasn’t easy as I was up all night, trying not to roll off the bed and make one lumpy pillow work.||The mattress is torture equipment in itself – your spine and hips feel it the next morning, and it took me two nights and three days to relax my stiffed muscles and the spine, and I’m only forty. ||Coffee and tea facility in the room continued the deprivation theme “The Old Mill Hotel” was going for: cheap coffee sachets – the cheapest brand on the market. If you’ve been in France, USA, or most of Western Europe, now, there are pod machines in the rooms, with decent coffee. Well, not here! And teas are not any better: Tetley, PGs, two of each. Cheap and cheerful. As if you’re visiting your gran. No green or fruit teas. Two mugs, a kettle (with shed loads of lime scale on the bottom of it – I had to wash it!), and random old-fashion tea spoons – not the pretty ones, antique or anything, but ugly, used, something from 80s, I’d guess. Oh, yes, there was no tea plates! So you stand there like a lemon, trying to figure out where to place your used teabag after you made yourself a muddy cap of tea. ||The toilet sit wobbled and didn’t align with the toilet. There were no toothbrush cups in the bathroom – the holders were empty. A randomly cut, with random holes under-sink cabinet showed off its pipes. There were no complimentary shampoo or conditioner, although, there was a dispenser in the shower, which said “hand wash”, so it’s anyone’s guess what substance was inside it. I didn’t risk washing my hair with it.||There’s a tub chair, in the middle of the fire exit pathway. Fire alarm rings – you break your neck on the way out, by tripping over it: clearly, the fire inspection hasn’t seen it, or is overdue. The forgotten furniture sits outside of some rooms of the “lodge”: either memory of glorious past or testament of laziness of a local handyman, who promised to move it “in a minute”. ||The breakfast was £14 per person. We didn’t have it. On arrival, the dining room smelt of burned toast, which put me off ordering completely. It’s “hot breakfast to order” deal – not my idea of breakfast. I like it light: continental selection, pastries and fruits. So if the “fry up” in the morning your game – go for it!||Parking cost money (£10), make sure they refund you, and, on the arrival, they demand £30 charge to your credit card, specifically CREDIT CARD, for the “damage to the room”, they say. If “Guns N’ Roses” stayed there, and trashed it, even with “Before” and “After” pictures, a claim adjustor would have hell of a time identifying the damage done by a guest.||They’ve charged my card £30. Four days later, I’m still waiting for my funds to be released to me. Maybe that’s their idea: to refurb those rooms by raising extra £30 a night, and not refunding those charges? Maybe that how the main building was renovated? By the way, if they don’t refund me my £30 deposit, then the stay would come up to £123. Five years ago, I paid roughly this for “Barcelo Castillo Resort” Fuerteventura bungalow for 4, with All Inclusive! And then, those “hoteliers” have audacity to complain as to why the domestic tourism is dying…||I challenge “The Old Mill Hotel” owners to take part in the “For in the bed” programme, and let other hoteliers to stay in the “Lodge” – they’d get crucified! Although, it would make for cringe-worthy and fun viewing. Maybe I should write to Channel 4 producers… Get finder’s fees… Decisions, decision…||P.S. I have made a video report, but can't seems to find a way to upload the video. So a few photo it is.

Marie G.

3/5

We initially had to cancel our first booking due to illness and without a doubt the customer service was exceptional (Ellie) we recieved a full refund despite booking via a third party. We rebooked and even upgraded our room. Initially, we managed to park in the small car park but had arranged to go into Bath for an evening meal. Reception advised there was no guarantee we would be able to park on our return and may need to park on the top road (not ideal). It was a very hot weekend and we were welcomed to a lovely cool air-conditioned reception area, but were quickly advised this did not extend to the rooms, but there was a fan. As we made our way up to room 112 the heat hit us. Luckily, I thought to bring our own fan from home, which was a godsend. The room had a spectacular view, the mill right outside our window, amazing! As we settled down for the night (with our 2 fans) the room was still extremely hot so we opted to open the outside door to let some air in. The mill was now in operation and did not stop until approx 7am, the fan supplied by the hotel was extremely noisy, needless to say, we did not get a good night's sleep, but it was only one night so not the end of the world. The shower ran hot and cold and the bathroom was slightly dated. On the website they advertise an English breakfast but they only offer a continental. Toast, pastries, hard boiled eggs which were fresh out of the fridge (so cold), ham, cereal etc. As we walked past reception we overheard guests checking out and being told they had to pay £10 for parking. I wonder if we would have still been charged if we had been unable to park following our meal? All in all, this is a basic hotel set in a stunning location, don't expect too much, even if you are upgrading to a £180 room. Would we come back? .Probably not, we would probably opt for the Premier Inn in Bath.