camelliap2022
I visited the spa today with my best friend for a much needed catch up and pamper, we found the spa itself pretty small and over subscribed with people, when we arrived there were lots of people there and no seats or beds for us to sit/lay on. We then had to remind the receptionist that we had pre ordered smoothies and the one I wanted wasnât available, but I chose an alternative which was lovely. Then we enjoyed our treatments. I canât remember the name of my therapist but she was amazing and the treatment room was fabulous, it was however a little cold so it would have been nice to have had the massage beds heated. However I wouldnt hesitate to come back and have a massage with the same therapist as she was absolutely amazing! We were however slightly disappointed as both myself and my friend paid for the extra 10 minutes to make our treatments 60 minutes long. However, this also wasnât actioned so we just had 50 minutes, which was a tad disappointing. When we spoke to the receptionist she apologised but didnât seem like she was initially going to offer us our money back or offer anything to cover the amount we had paid. The receptionist then told us that our lunch reservation was 1.15pm which we had missed and our table had been given to someone else, we then questioned this asking how could our lunch reservation have been 1.15pm when our treatments wouldnât have ended till 1.30pm⊠really bad planning and non communication between departments. We then were told that they had managed to secure us a table at 2pm, I then found an email from the spa saying that our lunch was originally booked for 2pm, so when I questioned this with the spa receptionist and said we never had lunch booked for 1.15pm and showed her the email from the spa confirming lunch at 2pm, the receptionist was confused. We then went to lunch and the restaurant was packed and we waited over an hour for our food and then another 20 minutes for our dessert. By this point I was in a hurry as I had left my puppy for longer than I had planned at home alone. When we went back to the receptionist after our lunch instead of our money back for the extra 10 minutes on our treatments that weâd purchased that we didnât get, we were offered a free drinkâŠ. I said no as weâd just purchased a glass of Prosecco with lunch which we have already paid for and now we are in a hurry to leave! The receptionist then had to call her manager again to ask if we could just get a refund for the additional treatment time that we had purchased but hadnât received, she finally when we were leaving said they could do that. ||||Itâs a shame as the spa itself is lovely but several things went wrong for us during our visit today. I would say that if over subscribed the spa isnât enjoyable as you canât access the facilities properly and you are fighting for the heated relaxation beds. Also there are no bins or tables to put your drinks on in the relaxation room which meant we had to put our drinks on the floor. Itâs also rather cold in this room so some cosy blankets would have been a welcome addition.||||Also if I can noteâŠ. We were told we could go up to eat in our robes, when we walked in the packed restaurant no one was in their robes and we felt VERY embarrassed and uncomfortable! Weâd have preferred that the staff said get dressed as the restaurant wonât have anyone else in their spa robes and wed have avoided getting a lot of strange looks. I think the food should have been given to us in the spa lounge area as this would have been perfect and we wouldnât have wasted nearly 2 hours of our spa day waiting in a busy restaurant for our food.
