The Spa At Bridgewood Manor - Chatham

Sefkan A.

The spa was awful. Just read previous reviews of the spa and they have conned many people with their "luxury" and "relaxing" claim. Dirty facilities. No point booking with your partner as you will be separated. Luxury afternoon lunch/tea was promised- all ingredients from Poundland+ reused from previous day. Ripped chairs. They made us have our "luxury" tea in the bar area on small tables, in a very loud unfit environment. Pool was closed as they had added too much chlorine. Management (Harvey Swindell) doesnt understand good customer service. Very poor service, ruined partners birthday completely. We felt relief when we left. 100% avoid. Don't believe me ... Just take a look at the photos

Kerri S.

A spa day was booked, with lunch. I totally agree with other reviews of this “Spa”
Extremely disappointing, it is not really a spa, it is more like a hotel that has a Dip pool with a
Couple of extra rooms, which they use for treatments and they are marketing as a spa.

One positive would be that the ladies working in the Spa were lovely.

There is a distinct lack of seating around the pool area, which is the only area of the spa
Only one, two seater sofa (which needs a good clean) , 3 egg chairs, two relaxation beds, which
During our visit we were unable to get near as constantly being used. There are 6 sun loungers which
Despite signage, were all “saved” by other guest leaving their belongings on them.

The steam “room” is the size of a broom cupboard, couple of bigger guys in there and no room for anyone else
Sauna is once again very small, but suffice. No jacuzzi in this venue !

The ladies changing rooms leave a lot to be desired and are akin to old council swimming pools of the 1970’s
Only 1 toilet in the changing rooms for ladies, 2 shower “cubicles”

Shower area’s around the pool need a good deep clean as does the rest of the area, tiles are grubby looking. It appears very tatty and rundown
Even the windows around the pool (which look out to the car park ) are very grubby. Even the wooden ceiling above the pool
Needs a re- varnish in fact the whole spa needs a refurb.

25 minute treatment was a disappointment – when I booked the day, I informed them I had a nut allergy and was
Assured that they had other alternatives from nut oil based creams etc.
On the day, I could not have the booked treatment as they DO NOT have alternatives of lotions and potions
Ended up having a leg and foot massage , which to be quite honest, wasn’t worth laying in a tatty treatment room for

Bradley J.

Came in to use the gym and sauna however between the lockers being reserved by people choosing their own codes and leaving them, the shower facilities being very old and the locks not working, the tiny sauna full to capacity and the gym being really cramped, I didn't really see the appeal.
On the positive, the gym equipment is really nice, just way too much in a small room, the staff are very friendly and helpful and the bar is lovely.

John R.

Spa staff rushing around did not explain things properly waiting a long time for food because spa staff didn't explain properly we had to order food with our food order bar staff were polite and food was great

P T.

Lovely Spa, very relaxing. Food was very nice. Swimming pool and sauna great...until a bunch of women came in cackling like hens.
Otherwise a lovely place.

Tina K.

This is our 3rd family party we've held at Bridgwood Manor Hotel and each time has been excellent. Nice room with comfy bed and tasty breakfast too. Staff friendly and helpful - thoroughly recommended both as a venue or for a night away. Has a lovely swimming pool too and spa.

Sherry K.

Nice chilled environment.

Until.. you get a man entering the pool and blowing his nose into his hands. How to clear the pool within seconds came to mind. The sauna and steam room were lovely though.

Kris B.

The room was much better it was on the ground floor. I was hoping that I would have had a chat with management but was told no one was on site I left my details at the front desk I was told this would be emailed to whom would that contact me am still waiting 7 days later