The Willows Hotel - Brighton

O2144WWlilys

DO NOT STAY HERE!! We booked this hotel as a last minute break thinking it would be a great option with it being cheap. Biggest regret! On arrival we were asked to show id which I was more than happy to do so they can confirm it’s me very understandable. Then they asked if I could email photos of our id’s to a random email claiming it was for their buisness. I straight up refused as there is no reason for them to have it, the man then showed me a random piece of paper with a blurry printed photo of an id with loads of writing over it that he moved so quick I didn’t even get a glance. After constant back and off of me and my partner refusing he said he would call the landlord. He did infact call someone but they spoke in a different language so I am unsure what was said. The phone call sounded very aggressive but after hanging up he didn’t even mention the whole id thing again and proceeded to give me our keys. Finally got to the room after all that and the room was awful! It was tiny, the bed was rock hard and the shower had no pressure at all i’m sure rain could clean you better. Also the TV remote had no batteries in at all and when we asked for some they said they had none for us inferring we would have to provide them ourselves. Not happy with this stay at all, wouldn’t recommend.

Bryony M.

I booked to stay here as a last minute plan, pricing was relatively cheap but I've stayed in cheaper & nicer!

The main reception area was absolutely filthy, your shoes stuck to the floor as you walked across it. There was no receptionist on the front desk as he was hiding in room 1!

We headed into our room which I was greeted with dirt and grime, there was no excuses for the level of dirt in that bedroom other than it hadn’t been cleaned in a while! There was a hole in the floor which I tripped on (health and safety hazard), bathroom no words but absolutely thirty and a major bio hazard too guest.

After no communication from the receptionist or manager I walked out and refused to stay there! Still now no communication from the manager and the phone number online keeps giving me fake emails which bounce back!

I have reported the hotel to environmental health!

POOR MANAGEMENT/ DIRTY HOTEL

Louie B.

It’s a fantastic location right by the seaside, you’re no more than 20 minutes walk from having loads to do. The staff were nice and polite, you rarely interact with them but they gave us a smile whenever we saw them.

The rooms and the hotel in general could use a bit more love. There’s a general feel of grubbiness; dirty sink, toilet brush etc.

If you’re going for a couple days and don’t plan to spend much time in the room, this place will do. It’s the cheapest hotel we could find in the area so you have to give it some credit for that. The location is great, so if you’re not too concerned by the flaws then give it a go.

DayTrip57490411005

Absolutely discusting hotel. So dirty & unclean. The room was tiny. Myself & husband couldn't even pass each other in the room. The room was dirty with dust and marks everywhere. The bed was covered in stains. we had to sleep on the top of the duvet due to what looked like blood stains on the sheets. The staff didn't speak very good English to try to help either. We used the room to only shower just about an sleep in. Which wasn't the greatest as the window didn't lock so didn't feel safe as there was scaffolding all around the building. Easy access to the room. Had to have the window open when we were in the room to get rid of the damp mouldy smell. The shower base had a big crack in it too so had to watch our feet didn't get cut. Worst place ever stayed in. Shouldn't be open for anyone to stay here.

Charley C.

We stayed at this hotel for 1 night, as we came down for a festival. On arrival there was confusion over our names (two people with the same name) which lead to a mix up in rooms and a car parking space. This was frustrating given that I had just paid to park, then ended up being refunded and spent ages finding somewhere else to park, however we understood how that could have happen.

We moved to our allocted room, as per our booking and my partner noticed the window did not have a lock. We did not feel safe staying in a room without a window lock, especially as the property currently has scaffolding up. We were moved to a other room (this now being the third room), the situation with the window being the same. We explained that whilst we appreciated it was difficult to open it from the outside, it was absolutely doable. Not only were our belongings unsafe whilst we were out, but we felt unsafe at night. Why bother having a door lock if you don't do the same on the windows? We returned to our original room.
So after all these issues and 4 room changes, this delayed us on getting ready and meant what was supposed to be a really fun exciting night, became so unnecessary and avoidably stressful.

The bed was okay, but squeaks every time you remotely moves and the decoration in the hotel is okay if you aren't looking hard enough. I guess you pay for what you get. The hotel is obviously getting a face lift externally, but it still has alot to be desired indoors, with gaps in the doors, no window locks - no double glazing so can hear everything etc.

jparchment71

Absolutely awful! Please don’t go here. I know it’s a cheap price but seriously, do not go here.|Me and my partner turned up to the hotel covered in scaffolding. Even the scaffolding guys working laughed when we turned up. I won’t write what they said.|Anyway we couldn’t have sea view room because the scaffolds were there so they showed us another room at the back. Once you’ve walked up 500 steps you then get to a tiny room that looked nothing like the pics. There was dirt around the shower. We just couldn’t stay and went and booked into another hotel at the cost of £225. We woke up refreshed and clean. |I was so upset that I demanded to speak to the owner via phone who said he would give me £20 refund. Absolutely joke!||It’s a really horrible hotel, dirty and had an awful smell throughout. Even the pillows smelt of cooking for some reason!

Trip.com M.

Great location, not the cleanest and there was a lot of building works and so happy for a quick get away but not luxury. No bathmats provided and had to pay parking on arrival. Staff were lovely and kind.

Richard V.

I lived here for 9 weeks, practically in a building site inside and out.
Dirt dust noise even works carried out at w end and b holiday.
Health and safety none existent every rule possible broken, safety none the kitchen disgusting the fridge too, couldn’t and would not use the kitchen during my stay.
My concerns ignored