Tom's Kitchen - Cambridge

Chloe R.

We used Tom's Kitchen as our caterers as part of our wedding at The Thatch Barn. We had an excellent experience with them. I was regularly in contact with them about updates and changes and Kelly at Tom's Kitchen was always on top of this. Kelly and Helen came to the venue the day before to do some of the set up and went through the order of the day with me to confirm everything. On the wedding day, Kelly and her team were beyond helpful and efficient. Kelly kept in contact with me throughout the day and nothing was ever too much for them. I was so impressed with the food, as were our guests. There was plenty of food for the reception and evening food. The team also kindly cut our wedding cake for us so that our guests could enjoy it with the evening food. I am very thankful to Tom's Kitchen and Kelly!!

Laura S.

Thank you so much for catering our wedding! We were looking for someone who could understand our love of food and create something unique and personal to us – and you certainly delivered!
Helen paid so much attention to detail from day one and really looked after us throughout.
We thoroughly enjoyed our tasting – we were left speechless at how delicious it all was!
What we particularly appreciated was how Tom and Helen were able to adapt the menu to our taste and all the needs of our guests.
On the day Helen and the team paid so much attention to every aspect and the service was great. Nothing was too much to ask. The sticky toffee pudding – chef’s kiss! I still dream about it.
Helen - a special thank you to you for being such a funny, kind hearted and beautiful person!!

Melanie G.

Thank you to Tom and Christine for the wonderful service our team received last week.

Tom was quick with his responses and put together a menu that both suited our budget and dietary requirements.

Heather S.

We used Tom's Kitchen for our wedding August 2018. We were impressed with the level of communication and ability to tailor our menu to what we required for the day. The reception was held in the garden so there was various alterations from 'the norm', which Tom's Kitchen were happy to accommodate. This included the staff serving our personally sourced English Sparkling Wine at different intervals for various speeches, and cooking out of a garage rather than a separate marquee.
The ingredients were sourced locally, and we were originally attracted to Tom's Kitchen menus due to the variety and quality. Once we had decided on our own personal menu we were invited to attend a tasting at the company's site, and were treated to an extremely tasty 3 course lunch, which we were able to give feedback and further modify for our wedding reception. We had designed our own starter, so it was very satisfying to serve this to our guests and get such good feedback! We were slightly disappointed with the quality of the reception drink nibbles; they weren't displayed very well and just looked as though we had provided a few olives and bread sticks. Furthermore, some of the steaks were quite tough, and we had requested ours done rare, which wasn't provided. We understand though that it's difficult to cook steaks on mass, and overall the food went down well with the guests.
Overall, we felt Tom's Kitchen provided a very professional service, and incredibly efficient and communicative on the wedding day. We appreciate that the expense of the company is to provide locally sourced, high quality ingredients and flexibility, but some small parts of the day didn't quite meet the high expectations set. Thanks for being part of our day and we would recommend Tom's Kitchen to others.

Aaron B.

We had Tom and his team make our wedding meal consisting of incredible steak, lamb and prawns with salads of greens, couscous, and potato salad. Then later in the evening some fantastic pizza all went to plan and Kelly couldn’t do enough for us on our special day. Thank you so much for making our day so awesome.

Jamie U.

Unfortunately we feel extremely let down by tom's kitchen. We originally booked them in 2018 for our wedding in 2020 which had to be postponed due to covid. When it came to reorganising the date (sever times) Tom was accommodating. We then found out that the venue we was due to get married at was closing down so had to search for a new venue. We found this difficult and struggled to find a venue that would take Tom's kitchen as our caterers (most have their own inhouse caterers) but we felt we really should keep them as our caterers as they had been good to us upto this point. We finally found a venue that would accept us using tom's kitchen all be it we had to pay a premium for the venues loss of income on the food. We then finalised everything and booked it all in. After this tom then informed us that he is having to charge us extra due to his inflated costs. This was annoying as nothing had been mentioned up to this point and due to us moving venues they also did not have to pay 10% of our invoice to the venue which we would of thought covered these extra charges. Tom was the only one of all of suppliers that increased their prices on us. Reluctantly we agreed to it and moved on and looked forward to the wedding meal.

Kelly arrived at the venue to set everything up the day before which was great and we ran through everything.

The day of the wedding everything went well until the main course came out... We had agreed on a chicken supreme however we were served chicken in a thin watery gravy. I raised this with Kelly at the time and she said she would raise this with Tom on the Monday.

On the Monday we received a very lengthy email from Tom saying that the food was what we had agreed on and that his team had been working on the sauce for days before and he was working with a new team compared to what he had before covid. I don't think he relised that we had been served completely the wrong meal. Tom. Liked to blame covid a lot for everything and I think he lacks the customer empathy and forgot we had also been affected by covid through all this. We responded and advised we was annoyed by the fact we had been served the wrong meal and we never received a response.

We recently went through our insurance to claim for our increased costs and required some Information from him in order to satisfy the claim. This request also went unanswered. Luckily the insurance company agreed to settle the claim without Tom's input.

Overal it was not a great experience and we would not recommend Tom's Kitchen to anyone. Lack of empathy, customer service, expensive and not able to deliver the meal they promised.

Alice &. P.

Tom's Kitchen provided the food for our wedding in August 2016, and it was absolutely superb. Their staff were fantastic as well, and they were great at keeping us updated in the run up to the big day. Everything ran incredibly smoothly - very highly recommended!

Chris M.

I highly recommend Tom's Kitchen. They catered our recent wedding and we are very happy with the food and service we received. The whole team on the day were friendly and very professional, adding a polish to our wedding proceedings.