Top to Tail - Coulsdon

Mihail G.

10/10 BRILLIANT TEAM! I decided to take my puppy golden retriever for first for some nice beauty treatment like a grooming. Top to Tail team are amazing and they take good care of my puppy ! Very kind, lovely and professional. Thank you very much for taking care of my baby beautiful puppy. :)) We are looking forward to seeing you next month again!

Monica S.

Initially it was good I took my first labradoodle to puppy university and since then I booked her for regular grooming. At times though would comment in a complaining kind of way about having to “spend more time “ on my dog as kept finding knots on her! The solution for them most of the time is to shave them. However I didn’t know any better and I kept taking her there. I got a second dog after 2 years and she went through the same puppy university. The same owner lady, always grumpy and telling me I needed to spend more time brushing my dogs. Her face and body language completely unacceptable. I had been taking my dogs there for over 2 years, every 4-6 weeks following their advice to make the grooming easier. Many times found nails not clipped or ears not quite clean, bum not shaved enough. I stopped taking my dogs out in the woods to go wild and play like dogs because i didn’t want to freaked out and hear the owners complaining. Until one day it happened again and this time she looked so annoyed that I thought to myself, i pay you £97 for each of my girls to have full grooms every 4-6 weeks, just like you said and you are still not happy! Still moaning about their coats, and how much extra time it takes them. Well that’s why I pay £97 pounds. Do they expect me to take my dogs 100% knot free to have an easy job.. My dogs were brushed by me, I stopped going on wood walks to avoid getting them wet to prevent any knots because of their constant remarks of them finding knots. I was stopping play for my dogs because of this!!!! I think sadly this lady is all about the money, they want to have easy ready dogs for just a bath and a comb. My dogs are now going to this lady who has her own grooming services and she charges me £15 les per dog, she takes less time that TTT took and she even tells me, oh they were good, they don’t need another until after 6 weeks.. .. and I am happy because she is clearly doing a good job and have not changed anything in my routine but she just doesn’t have anything bad to say about their coats, she does the job and never complains!
Big businesses like TTT forget what customer service is about and they just think about money and how to fit more dogs in one day.. hence they complain and end up shaving them! Sad really, this happened in Coulsdon.

megalen G.

I took my dog for grooming today after a long time top to tail did a great and fabulous work my dog Marlow look so good thank you all for the warm welcome and having patience with Marlow you done a great job I will definitely come again and again see photo of before and after xx

Stephen F.

Top2Tail Coulsdon have looked after my dog for years, my new pup just passed the puppy university, the staff here are excellent, and my dog and pup always come out looking and smelling amazing, they both get so excited to go to the salon.
I can’t praise the Coulsdon team enough 👍🏻

Evelyn H.

Done such a great job a my dog a while ago! I’ll be back soon as I remember to book, these guys a supper busy! Just look at the before and after snap!

Iris Z.

Overpriced mediocre service. Highly disappointed.

1) Overprice: £59 for a 9kg dog only for bath and comb out. We were guaranteed of a price no more than £49 when we booked it prior to the visit, unless there are bad behaviors during the grooming. But after the visit, the staff overcharged us without any legit explanation. We also double-checked with her that our dog was well behaved during the process. The staff said their manager will send out a full receipt to explain the price but it never happens.

2) Bad service: The whole process is not transparent and you have to leave because there is no waiting room. So you have no idea what was done and when will it be done. And there is no notification to tell you when it is done or not.

3) Disappointing work: Paid £59 to bath and comb out but when we got home and checked our dog, his nails and paw hair were not neatly trimmed. We had to do it again by ourselves. The shop overcharged us but did not even have the basic job done. Very disappointing.

Barney W.

Winnie was fearful from a previous experience but with the love, care and patience of the team, particularly Grace have made my cockapoo Winnie far happier and joyful about going to the groomers. Brilliant team! Thank you

Barry C.

We have been sending Otis (very energetic male Cockapoo) to Top to Tail for his last few grooms. The service has been absolutely outstanding! The team are so helpful, friendly and professional!. They listen to your requests and make sure they understand your dogs temperament and exactly how you want him groomed! We have had bad experiences with groomers in the past but cannot recommend Top to Tail enough! Thank you!