Total Fitness Hull - Cottingham

Mr_madness 4.

I've been coming her a few months now and I've got to say it looks a lot more polished then it actually is. All the equipment seems to be in good order until closer inspection, the full place is looking a little run down and could do with some attention. From grates missing, fixtures and fittings missing screws ect and vents been so thick with dust they provide no ventilation. The main selling point of this gym is the hydro therapy pool which other gyms don't have but it never seems to be at temperature (despite numerous mentions to management) and this week it's been out of action full stop. All users are friendly though and so are the girls at the cafe.

Amy F.

I just wanted to express my utter disgust for how my mother’s membership was handled. She took out this membership knowing that she was terminally ill and made Total Fitness aware of such. She was assured that she could cancel at any time during her contract without any hassle or evidence needed- this was meant to be put onto her notes. But it has become apparent that this was a cruel sales pitched used.

It was not made easy to cancel the contract, in fact, it has been very draining to deal with anyone involved. She was in hospital during the whole of September during which she phoned to cancel herself, this clearly wasn’t done. After noticing a payment being taken from her bank account, I then intervened via email.

After sending multiple doctors notes stating my mum was at the end of her life I was told every copy was blurry and couldn’t be used. After death, I sent another medical note and said my mum has now passed could this please be cancelled. The response was now that they needed the death certificate. This would have been acceptable if she wasn’t assured numerous times that she could cancel no questions asked at any point and she had joined the gym on an exceptional circumstance contract. This has taken two months to cancel.

Total Fitness, you are liars, scammers and thieves.

Mike M.

I was a member when the club first opened and rejoined 2 yrs ago after returning from 15 yrs living away. Unfortunately it feels like a lot of the pin resistance machines and cardio equipment are still the originals!
The gym recently had a refurbishment but unfortunately non of the equipment was changed, just some multi stations and new flooring so still the same old stuff that keeps breaking, pins missing or bits falling off. For a premium gym, I would expect better, unfortunately the lack of viable alternatives I feel keeps people here!
Same old problems with gangs of youths permanently on phones hogging equipment and lack of basic hygiene at pool areas such as not showering after leaving sauna and jumping straight in pool, staff used to be a lot more vigilant on that kind of thing.
Good sized club with plenty of facilities but for the price I would expect more!

David W.

Been a member for years now slowly watching the club go down hill, no club rules followed or checked, my wife is disabled and comes with me but nobody polices the bays and we can never get one as young fit 20 somethings are always in them and before you say " all disability is not visable" there is never a badge in sight. The showers gave been the same for years , and it took me to open 5 lockers with no locks but kit in them to actually find a locker yesterday. Any chance you could also stop people using lockers as there personal lock boxes , how rank must these people be that they store there gym gear for re use , can't be hygienic at all

Willian C.

Avoid. Not recommended. Men's toilets are absolutely discussing and in the men's shower there is black mold pretty much everywhere. My experience when trying to cancel my membership has been long and drawn out. My payments should have stopped in May but this didn't happen. I contacted them and was told it'd be sorted. It wasn't. They took payment again in June. After more emails and calls I was told a refund of two months had been actioned and my membership cancelled. In July they took payment again. No refund. After another call I got July refunded but am still waiting for May and June. Again I've been told it'll be sorted so let's see. I feel there is no respect for their customers.

Sylvia R.

No one obeys rules ie no mobile phones and they do not swim round the pool as the signs direct but up and down - the lifeguards do not instruct them which causes confusion

Julie C.

hordes of youth in the gym meaning you can't access the equipment cos it always 5-10 of them using one machine for hours. also they are pretty aggressive and 3 guys almost attacked and intimidates a man in his 50s in sauna. i believe he complained to staff but they didn't do anything. not suitable if you are over 23.

Daniel B.

Very nice pool facilities. Came with my kids (5&7) and they loved having a go on some of the suitable equipment. Shame the learner pool is so deep. They couldn't touch the bottom so swimming was not a relaxing experience. Great place for families with teenagers but any kids younger than 10 are limited in what they can do, unless they are really confident swimmers!