Total Fitness Wigan - Wigan

libby

Partner has a membership and highly recommends, so tried a free day pass. Staff very welcoming and friendly. Changing rooms and general facilities very clean. Plenty of saunas and steam rooms. And a women’s only section which is lovely to see. However, considering the monthly cost the gym cost stretch to providing locks for changing rooms rather having to bring your own or buy theirs. Annoying that the swimming doesn’t haven’t a better system to avoid lane hoggers.

Anthony I. (.

Not a bad gym. However would not rejoin after this membership. To a person with no membership to play squash for an hour is between £10 and £15 (although can be used all day but we were playing for an hour) I say between these prices as I was charged twice with both different prices. And to be frank out of three staff who were dealing with it, 2 had i don't care attitude and the tall guy was the only one who was helpful and agreed it was a bit excessive. Will me and the family be renewing our membership. 100% no. 100% all for the money and nothing for the members. Well better gyms in wigan. Swerve this one

Dennis

Joined over a year ago and had to cancel our family membership because they refused to fix the hydropool, which is one of the main reasons we joined the gym, as I have injuries that require a hydropool for my recovery.

We rejoined in February because we were told the hydropool was sorted. It was not. Wrong temperature almost every time, but more importantly, more than half the jets were inoperable.

When I confronted the gym and called them out on their lie, I requested a total refund. They refused and promised that it would be fixed in the next month.

Within the time frame of them suppose to be fixing the hydropool, one of the lifeguards made our child uncomfortable by pointing and laughing at her. She has a disability and it was uncalled for.

When I confronted staff about the incident and asked the person to apologise to our daughter, Total Fitness refused and didn't even reprimand the lifeguard. Instead, they say they talked to the entire team because they didn't want the lifeguard singled out. What?

If you are looking for a woke, gym that will lie to you, not stick to their own contract and disrespect your children, then this is the perfect gym for you.

To top it all off, our son, who is more qualified than anyone at their gym applied for a job there, and instead of hiring the best qualified, they spitefully refused to hire him because I stuck up for my family and demanded they follow their own contract.

I'd rather lift at home and swim in the canal rather than ever stepping foot in Total Fitness ever again.

Buyer beware.

Sarah

Sadly having to change what was a 5 star review to just 1 star and id leave minus if i could 💔

Disabled people are being so overlooked its so unfair!
The Disabled spaces are constantly being used by able bodied people with no blue badge, leaving just tiny and often far away spaces... the Club Say they can't do anything despite warning signs of memberships being revoked for misuse of Disabled bays.

They have moved all the equipment I used to use upstairs, making it inaccessible, and wouldn't review, so I would swim instead, BUT, not only are the Disabled/family changing rooms always disgustingly dirty at night when I tried to go so I could use the small pool without being in the way of children, but I then also had a member of staff be rude to me and question my using the changing facilities... yes I can walk, but I need help to dress and I shouldn't have to advise thar nor all disabilities are visible.
This has impacted my mental health significantly, so I asked to place my membership on hold because I'm not too well, and to add insult to injury they want proof... WTAF?
I've cancelled my membership and the email from head office says they're sorry I feel this way Not sorry we let you down... absolutely gutted at the discrimination and lack of disability awareness 💔
Shame on you Total Fitness! 🤬

L R.

Really good gym overall, only downfall is the ladies bit, find alot of the machines they have in there pointless, as a woman the thing's you would want to do without going in the main area is glutes, there's no jump box, cable machine, area to do RDLs. Personally think it's a wasted area they could do alot more with, remove all the crappy machines along the windows and put some good stuff in there 🙂

Jack D.

The gym is great. the hydro pool, sauna, steam room and recovery facility not so good been going for 6 months now and always seems to have something not working. Membership prices are expensive for the cost members pay everything should be working. I get every now and again things do brake. But it's seems to take weeks for them to fix things. The showers in the changing rooms could do with being cleaned up too. Once my 12 month membership runs out can't see myself taking another 12 months membership will more than likely join another gym. One good thing is that you can go to any gym in England on the same membership. People at the gym are friendly enough.

Rajan D.

Signed up for a FREE day pass however got told I was not able to use it as I wasn't looking to become a member. EMILY said I'd have to pay for a day pass when I've signed up to a FREE one. Complete false advestiment and for this reason would not recommend.

Ali A. (.

I wanted to see around and take information they told me take a sit for few minutes. And I waited more than 30 minutes. No one come to help me. Very bad service. I left there and I will go another gym