Travelodge London Ealing - London

samfoliver

On arrival, we were met with two virtually mute and unwelcoming receptionists who seem more interested in going about their own tasks than checking us in. We were then told that our room wasn’t available and that we would have to take an accessible room or to go to a different Travelodge at a different location. This was said with no apology and no offer of compensation. Once we got to the room, it was a different design to the one that we booked and much smaller and not the new design as shown on the website. We also had a broken fan in the room. Finally, at checkout the woman on reception seemed disinterested in us checking out and more interested in finishing her breakfast-she didn’t ask whether we had a good day.

jakegoestravelling

I have been frequenting Travelodge for the past couple of months now for various reasons, mostly because they offer a cheap escape for the weekend for me and my boyfriend. The rooms are never anything astonishing, but are generally cheap, functional and clean. This Travelodge appears to be the exception. ||||I made a spontaneous booking for this hotel on the same day as my arrival, which perhaps will explain some of my experience. Nevertheless, that is not an excuse for the lack of cleanliness in the room. Don’t offer rooms for same day booking if you can’t clean them. ||||I checked in around 3:30pm, and the receptionists were pleasant enough. They gave me my keycard and I made my way up to the room. Cleaning was still going on along my corridor, so I presumed that my room had already been cleaned. To avoid any awkward encounter, the first thing I did upon opening the door to my room was take the “do not disturb” card and hang it on the door handle. I noticed once I closed the door that the room didn’t smell of cleaning products, but figured it didn’t matter. I turned the lights on and was greeted by, on the surface, a pretty standard Travelodge bedroom. Upon closer inspection, however, the room was dated and tired. At one point a bag of (I hope) fresh bedding fell off a random ledge it had been deposited on, and I’ve never before known a hotel where it is acceptable to store bedding in such a haphazard manner. There was dust along the desk and the air conditioning unit was broken, continually making a high pitch and frankly irritating electrical sound. ||||The bathroom was the really disgusting part. I had intended to use the toilet and jump into a shower, but was greeted by an unflushed toilet and a shower filled with hair. I had to leave the shower on for several seconds to rinse the hair down the drain, because no way was I touching it with my bare hands. Once that unfortunate task was out of the way, I (at this point begrudgingly) got into the shower. All went well, although I warn everyone that the Travelodge complimentary shower gel and shampoo is vile and smells like bleach, so consider bring your own, until I got out of the shower. The shower curtain was apparently woefully inadequate. The floor, my towel, and half of my clothes were absolutely soaking wet. It was disgusting, and if I didn’t laugh at the huge puddle covering the floor, I’d have cried. I did my best to dry my body with two smaller towels since the big one was drenched, and then had to use the big one that was already soaking to wipe up most of the puddle. Concerningly, when doing this, a load of hair came up off the floor and the towel turned brown. The water was also somewhat cloudy and dirty when I rang the towel out. My boyfriend was not too happy when he came to the room later on and couldn’t use the tower as it had gotten soaked through by the abysmal shower in the room. ||||The bed itself was relatively comfortable, although yet another issue presented itself when I went to pick my boyfriend up from work. We hopped off the bus (perhaps one positive to this hotel is that it is located closely to a bus stop) and headed for the entrance. For whatever reason, the entrance to the hotel has become an apparent hangout for drug addicts and unsavoury characters. It honestly felt unsafe walking into the reception and having to go past a number of people clearly on drugs or, in one case, arguing with one another. I know this isn’t necessarily the fault of the hotel, and I also don’t blame addicts for their behaviours, but it just downgraded the feeling of safety I would expect when hanging around a property designed for weekend getaways and, in some cases, tourists. ||||My boyfriend used the shower eventually and had the exact same issue with the shower curtain. Although the bed was comfy, the noise level from within the hotel was also exceedingly loud. When we woke up the next morning, we both looked at each other and agreed: never again.

amina

John is a legend.

He is the kindest, helpful receptionist. He is super welcoming and always asks if there is anything I need help with. I have seen him help a lot of visitors and always goes out of his way to ensure every visitor is equally cared for and happy. I can see everyone's equally as happy with him.

Thank you so much!

nikhilgK3377YE

Best stay for living with friends and family. The secure and safe environment of this hotel will always have my heart. I have recommended that others visit (Hotel Name) once, and I can assure you that they will never regret it.

jay O.

Absolutely brilliant stay at the Travelodge London Ealing! From the moment I checked in, the staff were incredibly friendly and helpful, making the whole process smooth and welcoming. My room was spotlessly clean, comfortable, and had everything I needed for a great night's sleep. The bed was particularly comfy after a long day of exploring London!
The location is absolutely perfect, offering fantastic convenience for public transport and getting around the city. It was so easy to hop on a train or bus and reach all the major attractions. Plus, a huge bonus for drivers is the on-site car park, which is a very reasonable £10 a night – a real lifesaver in London! I also loved that there are plenty of restaurants within easy walking distance, providing lots of dining options right on the doorstep.
Despite being in a busy area, the hotel was surprisingly quiet, allowing for a peaceful night's rest. Definitely a top choice for anyone looking for a reliable, comfortable, and value-for-money stay in London with excellent amenities. Highly recommend!

Lee-Anne G.

The rooms are very small, but adequate if you are just going to sleep in the room. The biggest problem was you had to close the bathroom door to shower, or the steam set's off the fire alarm. Because the extractor fan wasn't working, it made the bathroom very steamy.
The breakfast was great, an excellent selection. The reception staff were friendly and sorted out an issue we had with requesting a twin room.
They have a very nice little bar if you fancy a late night drink before bed.

V7539WSjoeg

Easy to book. welcoming staff, had two excellent nights; sleep. Staff remembered me from previous visits. ||And a good location, tube, busses and amenities.

Alex

An old Asian man and a young Asian lady with black hair completely ignored me for 10 minutes, while power washing a chair behind the reception, when I was trying to store my luggage. Later during check-in process both were very rude and argumentative. The room was on the first floor overlooking a pile of trash and had zero natural light. He has no understanding of what hospitality industry is about or how to speak to the guests. I will never be staying in this kip again! Breakfast is just awful, there are many nice places nearby, don’t fall for it!