Vital Health & Wellbeing at Macdonald Inchyra Hotel and Spa - Falkirk

Deanne H.

Came with a party of 10 for a hen night booked for a night stay with treatment, spa evening meal and breakfast. Food was amazing staff were brilliant nothing was too much. Everything was clean ie pools ect rooms were very nice and very comfortable beds.100% would recommend and we will be back thank you for a great night.

sarah A.

I loved this. Went with my daughter for a spa day and afternoon tea. Cannot fault it. The staff were super friendly and the treatments were superb. The afternoon tea was just incredible

James R.

An incredible experience and great value for money if you get the spa package.

The pool was nicely heated, and the accompanying saunas were great.

Locker rooms had plenty of space and empty lockers.

Staff were very friendly and helpful

Nandini A.

We booked through spa resort so while booking we were not shown the timing of the massage that was included in package so we assumed we can use that facility whenever we need but looks like we have allocated timing so if you r first timer look out for that.
Regarding massage experience its just mere applying product and wiping off..no pressure points applied,so it was total disappointment for me. So if you are looking for massage with pressure points this is NOT the one for you.

Colin L.

Great for a swim/sauna friendly staff good facilities

Melanie B.

We enjoyed a spa day followed by dinner. The spa is really lovely, staff are friendly and attentive and the facilities are excellent. Especially loved the heated beds. Food was delicious.

Blaine

Warning to potential new members at the Vital Health & Wellbeing Leisure Club at Inchyra Hotel & Spa.

As a current paying member of the club, I am currently going through an unfortunate experience with the Inchyra Leisure Club, and I believe it's important to share my concerns to warn potential members. My interactions with the manager have brought to light several issues that may impact other potential future members:

• Unfair Contract Terms:
As a member of the club, you will be typically locked in to a 12-month fixed contract. If any member faces illness, financial difficulties or unforeseen changes in circumstances, etc. Then you will typically be met with you are ‘under contract’. The contract terms seem unbalanced and unfair, granting the club extensive powers to modify or terminate agreements without offering any recourse for members to do the same.

• Unilateral Membership Fee Increases:
The club can increase membership fees with a 30-day notice at any point. Members are left without any means to dispute these increases, even when facing financial strain.

• Inadequate Support for Pregnant Members:
After asking management a few times to confirm whether members of staff/instructors at the club are appropriately trained in pre/post-natal qualifications to provide support and training to members during pregnancy, I have never received a response to this query. If a club this size, operated by MacDonalds Hotels and Spas, doesn’t ensure that every leisure club has a staff member/instructor appropriately pre/post-natal qualified to support members during this crucial time, then this is a major failing.

• Excessive Notice Period for Cancellation:
Members require a three-month notice period to cancel the membership, which is unreasonably lengthy for a gym contract.

Overall, the club facilities are fine but look tired in places (Mouldy shower cubicles, Broken Lockers, Cold pool, and Steam/Sauna rooms closed regularly for maintenance) The staff are generally helpful and friendly when I have used the facilities.

These issues collectively contribute to a negative overall experience and reflect a lack of consumer-friendly practices by the club’s management. I hope this information assists individuals in making informed decisions, enabling them to avoid getting stuck within a 12-month contract should they encounter unforeseen issues throughout their membership.

The M.

Impossible to get through on their phone number. Clearly not fussed for business. Basic maintenance not carried out. Tape to fix wood in sauna, experience shower just hot and cold water, shower out of use in men's area for at least 5 mths. Gym is good and spa area nice on the rare occasion its not swarming with Spa quests.