Willoughby Foods Ltd - Boston

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Willoughby Foods Ltd: A Reliable Catering Solution

Willoughby Foods Ltd is a well-established caterer based in Boston, Lincolnshire, United Kingdom. They operate from their food factory located at Address: The food factory/Chain Bridge Rd, Boston PE21 7LE, United Kingdom. For those wishing to contact them directly, their phone number is Phone: 1205351133. You can also find comprehensive details and browse their offerings on their website: Website: willoughby-foods.co.uk. The company has garnered a significant number of reviews, averaging a commendable 3.9 out of 5 stars on Google My Business, reflecting a generally positive customer experience.

Company Overview & Services

Willoughby Foods Ltd specializes in providing catering services, primarily focused on delivering meals to schools. However, based on customer feedback, their operational flexibility and commitment to client needs appear to extend beyond this core area. They demonstrate a willingness to accommodate individual requests and deadlines, as evidenced by comments regarding their adaptable staff and procedures. The company’s operational model allows for adjustments to orders, including cancellations and rescheduling, provided sufficient advance notice is given – specifically, 48 hours. This flexibility results in the issuance of credit notes, ensuring continued service and customer satisfaction.

Location & Accessibility

The factory and primary location for Willoughby Foods Ltd is situated at The food factory/Chain Bridge Rd, Boston PE21 7LE, United Kingdom. The location is designed for efficient food production and distribution. For visitors, the facility is easily accessible, featuring a wheelchair-accessible entrance and a conveniently located wheelchair-accessible car park. Furthermore, they accept a variety of payment methods, including debit cards and credit cards, making transactions straightforward for all customers.

Points of Interest and Customer Experience

Beyond the practical aspects of location and accessibility, Willoughby Foods Ltd offers a dine-in option, suggesting a broader catering capacity than initially perceived. The positive customer reviews suggest a strong focus on quality, particularly highlighting the themed weeks and desserts offered to school children. The longevity of the company’s service – with numerous children having received their school meals from them – speaks volumes about its reliability and consistent quality.

Further Information & Recommendation

Willoughby Foods Ltd offers a dependable and adaptable catering solution. Their commitment to client needs, combined with accessible facilities and a variety of payment options, positions them as a strong contender for those seeking reliable food services. To explore their full range of offerings, understand their current promotions, and to discuss your specific requirements, we strongly recommend visiting their website: willoughby-foods.co.uk. Contacting them directly via the provided phone number or through their website will enable you to obtain personalized information and arrange a consultation.

👍 Reviews of Willoughby Foods Ltd

Michelle W.

5/5

Both my children have had their school meals from here over their 'primary school' life. Not had a bad word from either of them. Especially the dessert. Nice theme weeks!!
Staff are accommodating if a deadline has been missed. ( Which I have done from time to time). If a meal needs to be cancelled or rearranged, provided they are given 48 hours notice, this can be done and a credit note added for the next week's order. Brilliant!

Ashleigh C.

1/5

Limited variety of food, no flexibility if the children don’t like the food, really small portions, the food itself is pretty disgusting, staff are rude and not at all accommodating.

My children are good eaters, they like all foods, one eats a lot whereas the other prefers a much smaller portion, and yet, the portions offered are leaving my children hungry. It’s not just my children either, other parents have complained about the tiny portions of food, and many of them also only eat a smaller portion of food at home. Our complaints have been vastly ignored or have been responded to with very snippy, short replies.

Many of the parents at our small school have had complaints about the quality of food from our children which is concerning, and many of the children have said they don’t like the food, my non picky eaters included.

When we parents have complained to the company, (individually), we have been told the children receive the government guidelines amount of food - a pathetic excuse to starve our children. It’s about time this terrible company listened to the parents and actually fed our children.

I truly wish the school hadn’t picked this food chain company, it’s a shame the last independent food provider retired.

If your child is KS2 or above, don’t waste your money.

Lucy H.

5/5

Visited today - saw the lovely dinners being cooked , and talked with the owners about what goes into them! Great stuff, keep up the good work. Children need proper food. Had some Flapjack on the journey home - wow!

T T.

1/5

Not good customer service. Insisting on deadlines that should be flexible due to some jumped up sense of importance rather than actual reason's. I hope my sons school provider is changed soon.

Kimberly B.

1/5

Would not allow me to order my sons meals so he had to have food he doesn't like and apparently a lot of the food isn't always cooked properly

M L.

5/5

Fabulous Lincolnshire sausages. Was heading back to Kent and wanted to buy some local sausages for my family. Will come back again.

Tammy V.

5/5

Willoughby foods provide such an excellent service my son loves his school dinners, and i am ever grateful for the fantastic staff who deal with unorganized parents like me with cheerful kindness, they cant do enough to help, makes such a difference to speak to someone happy on the other end of the phone. Thank you

Sam A.

5/5

Food is amazing quality. Meals look really appetizing and my children look forward to every school dinner. 👌