The Ladbrooke Hotel - Birmingham

Ash B.

Excellent all round! Impeccable service delicious breakfast.
Would definitely stay again. Recommended.

L. P.

Overall, they need to make alot of improvements. Room services, décoration and cleaning; the bathrooms are smelly and the outside is indésirable just awful and it doesn't look as a hotel, instead it looks as an industrial or a manufacturer.
It has an event venue on ground floor. There's an opportunity now for them to make the most of it. The BBC is building an studio just adjacent it.

REBECCA W.

Amazing room, wonderful staff and free pizza!! They run this hotel with pride and make every guest feel special!

Ive been meaning to leave a review for this hotel for some time but hadn't got round to it.
We arrived early to the hotel but this didn't matter, we were given a beautiful, clean, huge room, I can honestly say I don't think the suite I was given on my wedding day was even as beautiful and grand. We were on a girl's weekend , had been out all day shopping, when got back to get ready to go out again, we were feeling absolutely starving, we rang the room service and requested pizza, it was made and sent up in no time, what a scrumptious pizza it was too. More about the room, the 2 bathrooms, yes I said 2 bathrooms were huge so could get ready separately, the decor so beautiful, lighting great, had a sofa and grand furniture, lots of complimentary items in the room. Once ready, we decided to have a drink at the bar, in the most amazing lobby, staff were so welcoming. After our night out on the town which we really enjoyed, it was time for bed, what a comfortable bed! there wasn't enough pillows for my friend, but even though was late, gave reception a ring and was provided with more instantly, we had the best sleep ever. In the morning, went down for breakfast, was served a huge full English breakfast with toast and tea, was perfectly cooked, just what we needed. We went to pay for our room and we questioned we hadn't paid for the pizza, the manager said don't worry it's on the house to our surprise 🙂 two very happy ladies indeed. Thank you, for the best stay and making us feel like princesses, we will be back very soon and can I say what a bargain this hotel is.

MUHAMMAD N. S.

It is situated very close to city centre. It's a nice place but it requires some modernisation.
Hotel lobby is small but comfortable. Staff is welcoming and helpful. They have sufficient parking for their guests.
There is a function hall in the basement for Seminars or conferences or Receptions
The disabled toilet in the basement needs some attention. It's door lock is broken since many months but management has a novel idea , they have provided a wooden chair in the disabled toilet. When you want to use it, place wooden chair to block the door.
Central heating is fine inside lobby or in rooms but not that great in the basement hall.
Overall experience was satisfactory

Joanne E. E.

Fantastic hotel and staff the manager was fabulous and friendly

rebeccamN5698HY

The worst afternoon tea I've ever experienced. To start with we were kept waiting for over half an hour and after initially being told the chef was running late, he then decided not to turn up at all. So the woman who was cleaning the hotel when we arrived ran out to the shops and served us soggy pre-made sandwiches along with Mr Kipling cakes. Nothing was fresh, sandwiches were overloaded with mayo and worst of all there were no scones! We were offered a cup of tea while we were waiting to be seated but all they had was English Breakfast, no herbal tea or any other variation so I didn't have a hot drink at all. Then at the table once we were finally seated they didn't even bother to bring over a pot of tea. We had a bottle of Prosecco which had been bought from the Co-op. We couldn't eat the food, it was disgusting. We had vouchers from a third party and will be requesting a refund. Avoid this place, dreadful experience.

Harpreet A.

The staff were nice and helpful but I can't give the hotel more than one star. The Ladbrooke is the West Midlands answer to Faulty Towers!! There were so many issues with the hotel I don't know where to start. There was a shower curtain over the window in the bathroom and the window frame was rotten. The taps in the bathroom wobbled and due to the strange design of them we got soaked every time we washed our hands. The ironing board was broken and nothing worked properly including lights. The beds seemed unstable and I felt that I was going to fall when I turned. To top it off the room smelt awful. The cleanliness of the hotel wasn't good either. I nearly went back home. The area where the hotel is seemed a bit dodgy and there is a club nearby so if you want to go to sleep you have no chance. We didn't stay for breakfast as we didn't want to risk it. Wouldn't stay again. No way.

sallysouthofriver

This newly refurbished hotel is a gem. It’s not in a great part of town but a few min walk from bullring/stations. Afternoon Tea was delicious & fresh. Loads of options. Staff were extremely good and attentive. Really friendly. Definitely recommend.